TROUBLESHOOTING
Why is my screen sharing delayed for attendees?
Issue
- Delay occurs when attendees are viewing the Organizer's screen
- Organizer's movements don't reflect what is being shown for attendees
Objective
Environment
- Windows
- GoToMeeting
Procedure
Answer
Cause
Internet and network connection, firewall/proxy, local computer issues
Resolution
- Run the Connection Wizard - Test for Connectivity Issues
- Check Internethealthreport.com for internet service provider issues
- Check your internet connection and make sure it's running at optimal speeds
- End process on unnecessary applications in the Task Manager that are taking up memory and CPU usage
- Click here for our optimal firewall documentation for our services to work better in stricter network environments