QUESTION AND ANSWER

Why is my recurring webinar only being added to my calendar for a single date and time?

Issue

Objective

Environment

GoToWebinar

Procedure

Answer

The Add To Outlook functionality built in to GoToWebinar is dependent on the limitations in Outlook for recurring calendar items. If Outlook does not support the pattern of the additional recurring dates in the calendar file, it will only read the initial date.

Each session must meet the following conditions:
  1. Same time of day
  2. Same duration
  3. Recurrence must be the same every week or month
  • Recurring every Wednesday and Friday is fine, but Wednesday this week, Friday next week, and Monday the week after will not work

Cause

Resolution

Additional Information

An easy test to see if the pattern you want will be understood is to go to Outlook and create a new empty calendar item and go to recurrence. The patterns there are the only ones that Outlook understands. A Workaround would be to manually import the ics file.

To manually import follow the steps below:

For Outlook 2007:

Save the webinar.ics file to your desktop.
In Outlook, click File - Import and Export
Import an iCalendar (.ics) or vCalendar file (.vcs)
Click Next
Browse for the webinar.ics on your desktop
Click Open


For Outlook 2011 and 2013:

Save the webinar.ics file to your desktop.
In Outlook, Click File - Open -> Import
Import an iCalendar (.ics) or vCalendar file (.vcs)
Click Next
Browse for the webinar.ics on your desktop
Click Open