HELP FILE

System Requirements for Attendees

You can attend a webinar from anywhere, anytime using a compatible computer or mobile device! If you are an organizer, panelist, or presenter, see System Requirements for Staff.

Topics in this article:

Join a Classic or Standard webinar

Join a Webcast webinar

Join a Simulated Live or Recorded webinar

How do I know which webinar type I'm joining?

Check your system compatibility automatically

Join a Classic or Standard webinar

Operating system Windows 7 - Windows 10
Mac OS X 10.9 (Mavericks) - macOS Mojave (10.14)
Linux
Google Chrome OS
Android OS 4.4 (Kit Kat) - Android 9 (Pie)
iOS 9 - iOS 11
Windows Phone 8+, Windows 8RT+
Web browser Google Chrome (most recent 2 versions)
Mozilla Firefox (most recent 2 versions)
Internet connection Computer: 1 Mbps or better (broadband recommended)
Mobile device: 3G or better (WiFi recommended for VoIP audio)
Software GoToWebinar desktop app
GoToWebinar mobile app
JavaScript enabled
Hardware 2GB of RAM (minimum), 4GB or more of RAM (recommended)
Microphone and speakers (USB headset recommended)
Mobile device iPhone 4S or later
iPad 2 or later

Join a Webcast webinar

Web browser Google Chrome (most recent 2 versions)
Mozilla Firefox (most recent 2 versions)
Internet Explorer v11 (with Adobe Flash if running Windows 7)
Apple Safari (most recent 2 versions)
Microsoft Edge (most recent 2 versions)
Internet connection Computer: 1 Mbps or better (broadband recommended)
Mobile device: 3G or better (WiFi recommended for VoIP audio)
Software GoToWebinar mobile app
Hardware 2GB of RAM (minimum), 4GB or more of RAM (recommended)
Mobile device iPhone 4S or later
iPad 2 or later

Join a Simulated Live or Recorded webinar

Web browser Google Chrome (most recent 2 versions)
Mozilla Firefox (most recent 2 versions)
Internet Explorer v11
Apple Safari (most recent 2 versions)
Microsoft Edge (most recent 2 versions)
Internet connection Computer: 1 Mbps or better (broadband recommended)
Mobile device: 3G or better (WiFi recommended for VoIP audio)
Software No additional software needed
Hardware 2GB of RAM (minimum), 4GB or more of RAM (recommended)
Mobile device iPhone 4S or later
iPad 2 or later

How do I know which webinar type I'm joining?

The webinar confirmation email includes a link to the system requirements page. Depending on the webinar type, you'll be taken to the system check page for a Standard (formerly called "Classic") webinar, Webcast webinar, or Recorded (formerly called "Simulated Live") webinar. You can also reach out to the webinar organizer and ask what type of webinar he or she scheduled.

Check your system compatibility automatically

Related

System Requirements for Staff

Organizer Quick Start

How to log in

Test Your Network Settings (Windows)

Join a Test Session