HELP FILE

Manage and Share Session Recordings

After you've recorded a session and converted the recording, you can then you can store your recordings in your GoToWebinar My Recordings page and share the links with your attendees. You can also distribute a recording and send or upload the recording wherever else you'd like. If you are using online recording, your sessions will be automatically saved to the My Recordings page.

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The features that are available on your account may vary depending on your subscription plan.

Topics in this article:

Access an online recording

Manually upload a recording

Preview a recording

Share a recording with others

Send registrants past webinar recordings

Attach a recording to a follow-up email

See who viewed a recording

Download a recording as a .MP4 file

Search for a specific recording

Delete a recording

Access an online recording

When you choose to have your recordings automatically saved online, they will immediately appear on your My Recordings page as soon as the session ends.

Below see an explanation of the various states a recording might be in and what actions you can take:

  • Saving – Once a recorded session ends, it will automatically appear on your My Recordings page with the label "Saving...Please check back later."
  • Share – Copy the recording link and share it with others.
  • Download – Download the recording as a .MP4 file.
  • Play – Quickly preview the recording in the same browser without having to download the file.
  • Delete – Delete the recording.

If you want to add a recording to your channel page, click View GoToStage Channels (BETA).

Manually upload a recording

When you choose to have your recordings saved to your computer, you will need to manually upload them to your My Recordings page in order to share them with others. You can change your recording settings at any time.

Note: If you are using online session recording (recommended), you do not need to complete this step as your recordings will be automatically saved to the My Recordings page.

1. First, ensure that the session recording has been converted.

2. Log in at https://global.gotowebinar.com.

3. Click My Recordings in the left navigation.

4. Click + Upload a recording and then Select a file.

5. Select the converted recording file from your computer. Recordings are saved to the location specified in the Recording Preferences (default is C:\Users\<username>\Documents).

Note: Recording files must be .WMV or .MP4 format and less than 5 GB.

6. The recording will be processed and optimized to play back. You can choose to have an email sent to you once the recording is ready.

7. Once you've uploaded your recording, you can do any of the following:

Preview a recording

You can stream a preview of the recording online to quickly watch it yourself without having to download the entire file or process it for sharing.

1. Log in at https://global.gotowebinar.com.

2. Click My Recordings in the left navigation.

3. Find the desired recording, click the More icon and then Play .

4. A window will automatically open and play back your recording. Also see Share a recording with others.

Share a recording with others

1. Log in at https://global.gotowebinar.com.

2. Click My Recordings in the left navigation.

3. If you are using online recording, you will need to wait until your video is done being saved. Once the recording is done saving, click the More icon and then Share .

4. To copy the URL to your clipboard and paste it wherever you'd like to share with attendees, click Copy Link. To launch the Registration page where you can watch the recording, click View Page. You can also choose to send attendees to the custom registration page (tracked in Registration Report) or the basic registration page (tracked in Recording Report).

Send registrants past webinar recordings

Archiving your event allows you to link an uploaded recording with a past webinar so that any attendees who register for the webinar after it has been held will automatically be sent to the archived session recording. This essentially turns the registration URL for the webinar into a link to the session recording.

1. Log in at https://global.gotowebinar.com.

2. Click My Webinars in the left navigation and then the Past Webinars tab.

3. Click the name of the webinar you wish to archive.

4. Click Edit next to Registration Settings and then the Registration tab.

5. Under "Recording", enable the "After the webinar ends, new registrants view a recording" check box.

6. Click Select a Recording, and then add the desired recording ( upload a recording if needed).

7. Click Save.

8. Share the URL of your webinar with registrants as desired.

Attach a recording to a follow-up email

1. Upload the recorded session. You must wait until a session has ended before you will be able to convert the recording and see the session on the Past Webinar tab.

2. Click My Webinars in the left navigation and then the desired webinar.

4. In the "Emails" section (under "Share Your Webinar), click the Edit link next to either of the follow-up emails (attendees and/or absentees).

5. Enable the "Send follow-up email to attendees" check box.

6. Click the Select a Recording button, then select the desired recording. Remember, if you have not yet uploaded the video, then it will not be listed. Click Add when finished.

See Share Webinars, Manage Registration and Send Emails for more information about modifying and sending follow-up emails.

Note: If you're an organizer on a corporate (i.e., "offline") account, only the organizer who originally added the recording to the follow-up email will be able to delete it. Co-organizers won't be able to delete a recording that's been added by someone else, but co-organizers can still add a recording to a follow-up email if one hasn't already been added.

See who viewed a recording

1. Log in at https://global.gotowebinar.com.

2. Click My Recordings in the left navigation.

3. Find the desired recording and click the number link in the Views column.

4. You will see a list of each registrant's name and email address. To export it as an Excel file, click Recording Report.

Note: This report will only show the registrant's name and email address. To see the custom registration questions for a registrant who viewed the webinar's associated recording, please run the Registration Report.

Download a recording as a .MP4 file

1. Log in at https://global.gotowebinar.com.

2. Click My Recordings in the left navigation.

3. Find the desired recording and click the More icon and then Download. Note that this icon will be grayed out if you manually uploaded your recording.

4. The .MP4 file will automatically begin downloading. Note that this is not available for manually uploaded recordings.

Search for a specific recording

1. Log in at https://global.gotowebinar.com.

2. Click My Recordings in the left navigation.

3. Start entering the recording title in the Search box. The list will shorten to show only the results of the search.

Delete a recording

1. Log in at https://global.gotowebinar.com.

2. Click My Recordings in the left navigation.

3. Find the recording, click the More icon and then Delete.

4. Click Yes, delete to permanently delete the recording.

Related

Record a Session

Convert Session Recordings

Locate Recording Files

Recording and Playback FAQs