HELP FILE

I can't join my session

We're sorry you can't connect to your session! Let's see if we can fix that.

Install the software

Try downloading the desktop app directly by clicking the links below. Once it installs, try joining the session again.

To save you time, we've designed the desktop software to automatically install itself when you join a session. When you click Download below, you will be launched into the waiting room a test meeting.
Note that this is not a live session, so as soon as you see the confirmation screen appear you can exit.

Windows


Mac

See troubleshooting tips

Here are some additional troubleshooting resources for installing the desktop app.

Related

How to Join a Webinar

Join a Test Session