HELP FILE

How do I collect logs?

Logging can be helpful when you run into any issues, because logs note and capture information on how you use the app. You can learn how to create and collect log files to help us analyze, troubleshoot and debug any problems you may encounter.

Collect logs from the desktop app

You can easily save logs from the desktop app and send them over to our Customer Care team!

1. If you're on a Windows computer, click the Daisy icon in the system tray. If you're on a Mac computer, select Help under Menu in the upper toolbar or right-click on the Daisy icon in the lower dock.

2. Click Save Logs.

3. This will launch the Explorer (Windows) or Finder (Mac) window.

4. Find and open the zipped log file for the desired session, and then email away!

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