HELP FILE

Change Your GoToTraining Payment Method

The billing contact for your GoToTraining account can update the billing information at any time (even in the middle of a billing cycle).

Most billing contacts can log in to the Billing Center at https://billing.logmeininc.com to manage their GoToTraining billing and subscription info entirely online. However, the billing contacts for larger accounts (referred to as "corporate" accounts) may use a different self-service site known as the Corporate Billing Portal to manage their billing and subscription with a LogMeIn representative.

Billing Center

  1. Log in to the Billing Center at https://billing.logmeininc.com.
  2. Click Payment Method at the top of the page.
  3. Click the edit hyperlink in the right navigation of your existing payment method.
  4. Fill in all required fields, then click Continue to save your changes.

Edit payment method in the Billing Center

Corporate Billing Portal

For "corporate" GoToTraining accounts that use the Corporate Billing Portal, a billing contact is provided with a User ID (in "username" or "email address" format, located on an emailed invoice) that allows them to log in to the Corporate Billing Portal. Learn more.

Additionally, the following payment methods are available:

For more information about these additional payment methods, please see our Corporate Billing FAQs.

Change your payment method as follows:

  1. Log in to the Corporate Billing Portal.
  2. In the "Payment Profile" section, click Edit.

Edit Payment Profile in the Corporate Billing Portal

  1. In the "Payment Type" section, use the drop-down menu to make your desired changes.
  2. Click Save when finished.

Alternatively, a billing contact can contact Customer Care for more information.

Related

Payment and Billing FAQs

Change Your GoToTraining Subscription Plan

View Your GoToTraining Invoice History

Reactivate Your GoToTraining Subscription Plan

How do I log in to the Billing Center?

Who is the billing contact for my account?

What's the difference between online and corporate accounts?

Why can't I change my subscription plan or billing info online?

How do I make an online payment via the Corporate Billing Portal?