Set Default Audio Options

Each time you schedule a new session, it will automatically use the default audio settings configured for your account (but you can change them for each specific session, as needed).

See Available Audio Modes to learn more about which audio options you can provide to your attendees.

Note: Changing your settings will only impact trainings that you schedule after that point. It will not affect previously scheduled sessions; you must change those manually if desired.

The features that are available on your account may vary depending on your subscription plan.

Topics in this article:

Change default audio options

Change the countries for which phone numbers are provided


Change default audio options

1. Log in at

2. Click Settings in the left navigation.

3. Select the desired audio options, as follows:

  • Select Use built-in audio, then enable the check boxes of the methods that you would like to provide to customers: VoIP, long-distance (toll) numbers and/or toll-free numbers (OpenVoice Integrated). If desired you can change the countries for which phone numbers are provided.


  • Select Use my own conference call service, then enter the conference-call information of your third-party audio service.

4. Click Save when finished.


Change the countries for which phone numbers are provided

If you are providing long-distance (toll) or toll-free phone numbers for your customers, you can always choose which countries are included in the session information for each training.

  1. While changing your default audio options, click Edit next to the "Long distance number" and/or "Toll-free Numbers" checkboxes.
  2. Select the desired countries. To select all available countries, check the box next to "Country" at the top of the list. If desired, you can also designate a preferred country.
  3. Click Done when finished. Added countries will appear when you return to the Settings page.



Audio Help and FAQs

Available Audio Modes

Connect to Audio using your Telephone

Connect to Audio using the Internet (Mic and Speakers)

Connect to Audio using Custom Audio Info

Switch Audio Modes in Session

Mute and Unmute Yourself

Mute and Unmute your Attendees

Join Sessions Muted

Test your Mic and Speakers (VoIP)

Manage Phone Audio via Keypad Commands

Enable/Disable On-Hold Beeps and Entry Chimes

Provide Toll-Free Phone Numbers (OpenVoice Integrated)