TROUBLESHOOTING

Troubleshoot Outlook Plugin Installation Issues

Issue

The setup.exe is failing to install the Outlook plugin for GoToMeeting or OpenVoice.

Objective

Environment

  • Windows
  • Outlook
  • GoToMeeting
  • OpenVoice

Procedure

Answer

Cause

Several factors can lead to Setup.exe failing to install successfully.

Resolution

Use the Outlook CLI Installer Tool

Note: The tool provides the option to select the GoToMeeting or the OpenVoice plugin

  1. Download the Outlook CLI Installer https://github.com/robotmachine/G2MWT-Tools/releases/download/latest/outlook_cli_install.zip
  2. Extract the .zip
  3. Run outlook_cli_installer.bat
    • Note: Do not run as administrator
  4. Follow the prompts to complete installation

Additional Information

Visual Studio 2010 Tools for Outlook is required to install the plugin:
https://www.microsoft.com/en-us/download/details.aspx?id=48217