HELP FILE

View Unidentified Callers (Web App)

If an organizer provides phone numbers for their meeting, then anyone who dials in to the audio conference using a telephone but doesn't enter an Audio PIN is known as an "unidentified caller". This means that GoToMeeting doesn't have any way to identify them by name, so it views them as a separate participant.

Organizers will see those individuals appear in the Attendee list as "Caller [X]".

Note: If the caller enters their Audio PIN, then GoToMeeting will recognize them as an existing attendee and "merge" them with their existing entry in your Attendee list.

Applies to Web App only; also see desktop app and Android app info

Mute unidentified callers

You can mute the caller just like you would with any other attendee.

  1. Click the Attendee icon in the top toolbar.
  2. Click the More icon next to the unidentified caller.
  3. Click Mute.

Related

Feature Overview: Unidentified Callers

Manage Unidentified Callers (Desktop App)

Manage Unidentified Callers (Android)

What is the Audio PIN?

Connect to Audio using your Telephone

Manage Account-Wide Settings