HELP FILE

Customize Welcome Emails

When users are first added to an account, they receive a Welcome email that describes their new products and explains how to log in. Admins can customize these emails using Welcome email templates.

Note: Admins who have set up automated provisioning also have the ability to disable these email notifications in Admin Settings.

Create a new Welcome email template

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Click Add Users in the left navigation.
  3. Under User Details, use the "Send this email" drop-down menu and select Create New Template.
  4. In the pop-up email, create a title for your new template (only admins will see this). Continue customizing the email by specifying the subject line and adding additional text to the body (such as why they're receiving access to the product, where they can get support and training, and who in your company they should contact with questions).
  5. Click Save when finished. You will now see the template appear in the "Send this email" drop-down menu on the Add Users page.

Edit or delete a Welcome email template

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Click Add Users in the left navigation.
  3. Under User Details, use the "Send this email" drop-down menu, then select the template you want to modify.
  4. Use the Preview, Edit, or Delete options that appear next to the menu to complete your task.

Related

Manually Add Users to Your Account

Create User Groups

Create and Manage Settings Templates

View Administrative Activity History