HELP FILE

Recording and Playback FAQs

Here you can review frequently asked questions regarding session recording and playback. Please see Record a Session for details about starting and stopping session recording, as well as modifying the recording settings.

The features that are available on your account may vary depending on your subscription plan.

Topics in this article:

How do I record a session?

How do I locate my session recordings?

Are there limits around storage?

What file formats are supported?

How long are typical recordings?

Can people on Macs view sessions recorded on Windows computers (and vice versa)?

Recording and Playback FAQs

Can I include audio in my session recordings?

Can I exclude audio from session recordings?

Can I record a session using my own audio service?

Can I edit a recorded session?

Can I post a recorded session?

Can I email a recorded session?

How do I record a session?

Please see Record a Session for details about starting and stopping session recording, as well as modifying the recording settings.

What is the difference between cloud and local session recording?

With regular session recording (also known as "local recording"), the recording file is saved locally to the organizer's computer. The organizer or co-organizer who starts recording a session will have it saved to their local hard drive as a .G2M file, and you will need to manually convert those sessions using the Recording Manager .

With cloud recording, the recording is automatically stored in the cloud and many of these steps are skipped! The organizer or co-organizer who starts recording a session will see a new entry automatically appear on their Meeting History page once the session has ended. There's no need to convert the file or manually upload it – it just appears! From this page, organizers can play the recording, copy the link, download, and delete.

Another major benefit is that cloud recording can include shared webcams in the recording file. See Record a Session for more information about changing your recording settings.

How do I locate my session recordings?

By default, local recordings are stored in C:\Users\<user>\Documents. The original "pre-converted" .G2M files are stored in a subfolder called "originals" after a successful conversion has finished. See Locate Recording Files for more information.

Are there limits around storage?

The GoToMeeting team will monitor storage consumption to make sure usage is within reason.

What file formats are supported?

You can convert a session recording into any of the following formats:

  • .MP4 (Windows and Mac) Can be played on most Windows, Mac and mobile devices
  • .WMV (Windows only): Can be played on all Windows devices, as well as some Mac and mobile devices

How long are typical recordings?

The typical length of a recording is 1-3 hours. The maximum length of a recording is 8 hours. Please note that running extensively long sessions may result in recording failures.

Can people on Macs view sessions recorded on Windows computers (and vice versa)?

Yes, as long as the session has been converted to .MP4 format it can be viewed from any device.

Can I include audio in my session recordings?

Yes. The Recording Preferences will determine if and how audio is included in session recordings. The following options are available:

  • Don't record audio: Recordings will only include the Presenter's shared screen.
  • Use GoToMeeting integrated audio: Recordings will include the voice of everyone who connected to audio via mic and speakers (VoIP) or dialed in via phone (PSTN).
  • Use your own audio service: Uses a microphone to record the organizer's voice, while a phone patch device will record everyone else who speaks (requires a physical input device).

Can I exclude audio from session recordings?

Yes. You can modify the settings so that only the shared screen is included by selecting the "Don't record audio" option under Recording Preferences.

Can I record a session using my own audio service?

Yes. If you're using your own conference call number, you must have a sound card and an audio input device like a microphone to record audio. If you're recording a teleconference, you can position the microphone next to the phone or set up a phone recording adapter to your phone and line-in input on your computer's sound card. If you're having trouble with your audio, see Audio Help.

Can I edit a recorded session?

Yes. You can use third-party editing software such as TechSmith Camtasia® to edit recording files. Just make sure that they have been converted first.

Can I post a recorded session?

Yes. You can post your recorded session wherever you'd like (e.g., YouTube, Vimeo).

Can I email a recorded session?

Yes. However, it is not recommended as the file may be extremely large. Depending on its size, a session recording can be zipped and sent via email or via File Transfer Protocol (FTP).

Related

Record a Session

Convert Session Recordings

Locate Recording Files