Recording and Playback FAQs
Here you can review frequently asked questions regarding session recording and playback. Please see Record a Session for details about starting and stopping session recording, as well as modifying the recording settings.
The features that are available on your account may vary depending on your subscription plan.
Topics in this article:
Please see Record a Session for details about starting and stopping session recording, as well as modifying the recording settings.
With regular session recording (also known as "local recording"), the recording file is saved locally to the organizer's computer. The organizer or co-organizer who starts recording a session will have it saved to their local hard drive as a .G2M file. They will then need to use the Recording Manager to convert that raw recording file into a viewable format (e.g., .MP4), which they can then share directly with others or upload to the My Recordings page in their web account.
With cloud recording, the recording is automatically stored in the cloud and many of these steps are skipped! The organizer or co-organizer who starts recording a session will see a new entry automatically appear on their Meeting History page once the session has ended. There's no need to convert the file or manually upload it – it just appears! From this page, organizers can play the recording, copy the link, download, and delete.
By default, local recordings are stored in
C:\Users\<user>\Documents. The original "pre-converted" .G2M files are stored in a subfolder called "originals" after a successful conversion has finished. See Locate Recording Files for more information.
You can convert a session recording into any of the following formats:
- .MP4 (Windows and Mac) Can be played on most Windows, Mac and mobile devices
- .WMV (Windows only): Can be played on all Windows devices, as well as some Mac and mobile devices
The typical length of a recording is 1-3 hours. Please note that running extensively long sessions may result in recording failures.
Yes, as long as the session has been converted to .MP4 format it can be viewed from any device.
Yes. The Recording Preferences will determine if and how audio is included in session recordings. The following options are available:
- Don't record audio: Recordings will only include the Presenter's shared screen.
- Use GoToMeeting integrated audio: Recordings will include the voice of everyone who connected to audio via mic and speakers (VoIP) or dialed in via phone (PSTN).
- Use your own audio service: Uses a microphone to record the organizer's voice, while a phone patch device will record everyone else who speaks (requires a physical input device).
Yes. You can modify the settings so that only the shared screen is included by selecting the "Don't record audio" option under Recording Preferences.
Yes. If you're using your own conference call number, you must have a sound card and an audio input device like a microphone to record audio. If you're recording a teleconference, you can position the microphone next to the phone or set up a phone recording adapter to your phone and line-in input on your computer's sound card. If you're having trouble with your audio, see Audio Help.
Yes. You can use third-party editing software such as TechSmith Camtasia® to edit recording files. Just make sure that they have been converted first.
Yes. You can post your recorded session wherever you'd like (e.g., YouTube, Vimeo).
Yes. However, it is not recommended as the file may be extremely large. Depending on its size, a session recording can be zipped and sent via email or via File Transfer Protocol (FTP).