HELP FILE

Record a Session

You can record any session and then store the recording for attendees to view at a later time. When a session is recorded, the presenter's screen, the audio conference and any shared applications are included.

The features that are available on your account may vary depending on your subscription plan.

How does it work?

Successfully using session recording requires a series of steps on the part of the organizer. Use the steps below to set up and use session recording.

1. Record sessions : Organizers and co-organizers can start and stop recording during meetings.

2. Convert recordings : After each recorded session, a recording file is automatically converted and saved to the specified folder location in .MP4 format. If you recorded a session while running v8.25.0, b8625 or older, you must then manually convert the temporary recording file into a downloadable format (.WMV or .MP4).

Recording methods (cloud vs. local)

GoToMeeting offers you 2 options for session recording.

Cloud recording is available depending on your Admin settings.

  • Cloud recording: Have your recordings automatically saved online (recommended)
    With this option, your session recordings will be automatically saved to the Meeting History page of your online account. From there you can view, download and share them with attendees. A local recording will also be saved to your hard drive as a backup.
  • Local recording: Have your recordings saved locally on your computer
    With this option, your session recordings will be saved as a file on your local hard drive. In order to view or share them with attendees, the recording file will need to be converted to a different format (.MP4). After the session, this will automatically be converted and stored in the folder specified in the Preferences window if you are running a newer desktop app (v8.26.0, b8679 or newer). If you recorded on an older build, you will need to manually convert them to a different format using the Recording Manager.

Are you hosting a meeting from the Web App? If so, cloud recording is available to you as long as it is enabled in the Admin Center.

Setting up a new organizer's settings and updating a organizer's settings differ. In the Admin Center, the Record Meeting status will offer 3 options:

  • Local recording: A file of the recording will be saved and automatically converted to the local computer. If you recorded from an older build, manually convert the recording.
  • Cloud recording: Recording will be saved online and available in the organizer's Meeting History.
  • Disabled: Organizers will not be able to record any meetings.

Note: If you have cloud recording enabled in the Admin Center, a temporary local recording will also be saved as a backup.

Start recording during a session

We recommend having 2 organizers record the session in case 1 organizer encounters any issues that may potentially disrupt the recording.

Note: Co-organizers and attendees promoted to the organizer role will not be able to use cloud recording.

1. Ensure that you are sharing your screen or an application to include them in your session recording.

2. Start recording as follows:

  • Windows – At the bottom of your Control Panel, click Record this meeting or Record.
  • Mac – At the bottom of the Screen Sharing pane, click Record.

Note: At least 5 GB of free space must be available in the Recordings folder in order to record a session.

3. The Recording icon will glow and attendees will see a notification that the session is being recorded at the bottom of their Control Panel.

4. Once you end the session, the converted .MP4 file will be stored in the folder specified in your Preferences. If you recorded on an older build, you can use the Recording Manager to convert to a downloadable format and share with attendees. Learn more.

If you have cloud recording enabled, then your recordings were automatically saved online and you do not need to upload them manually. When you end the session, the Meetings History page will launch in a browser where you can play the recording, copy the link, download, and delete. Note that it will take a couple minutes for the latest recording to appear.

Stop recording during a session

1. Stop recording by clicking Stop Recording or Recording at the bottom of your Control Panel.

2. If desired, you can restart recording during the same session.

3. If you are using local recording, the converted .MP4 file will be stored in the folder specified in your Preferences. If you recorded a meeting session locally while running v8.25.0, b8625 or older, you will need to manually convert those sessions using the Recording Manager (even if you're running a newer build now). If you are using online recording, then this step is not necessary and you will be launched directly to your My Recordings page.

Related

Convert Session Recordings

Locate Recording Files

Recording and Playback FAQs