Mute and Unmute your Attendees

Organizers can easily mute the audio of attendees before they join and at any time during the session, with the following exceptions:

  • If an attendee mutes themselves, the organizer cannot unmute them. Instead, the organizer can ask them to unmute themselves.
  • If the organizer mutes an attendee, the attendee can unmute themselves.
  • If an attendee has not entered their Audio PIN, they will be listed as an unidentified caller and you will be unable to mute them. You can ask them to enter their Audio PIN.

Mute/unmute attendees

Mute your attendees during the session as follows.

  • To mute or unmute a single attendee, click the Audio icon next to their name. Blue icons represent unmuted attendees, while orange icons represent attendees who have been muted by the organizer.
  • To mute or unmute all attendees, click the Mute All or Unmute All icons at the bottom of the Attendees pane.

  • To help self-muted attendees unmute themselves,, you can send an "unmute request". To do so, select the Arrow icon next to the attendee's name you wish to unmute and select Send unmute request. This attendee will then see a "Do you want to unmute?" message, allowing them to choose to unmute or stay muted.

Note: You can only send this request to attendees joined on the desktop app or via the Web App.

Note: If an organizer attempts to unmute attendees who have muted themselves, the attendees will be prompted to be automatically unmuted or to remain muted.

Enable/disable attendees joining muted

You can choose whether or not you want your attendees to join the session automatically muted. Having attendees join muted is recommended for reducing audio feedback and noise during joining. Mute your attendees before they join the meeting as follows.

Note: Enabling this setting will override all attendee preferences (e.g., if you enable the new "mute attendees" setting while the attendee has the "mute when joining" preference disabled for themselves, they will still be muted when they join).

Learn more about enabling or disabling "join muted" for attendees.


Audio Help and FAQs

Available Audio Modes

Connect to Audio using your Telephone

Connect to Audio using Call Me

Connect to Audio using the Internet (Mic and Speakers)

Connect to Audio using Custom Audio Info

Switch Audio Modes in Session

Mute and Unmute Yourself

Join Sessions Muted

Test your Mic and Speakers (VoIP)

Manage Phone Audio via Keypad Commands

Report Audio Issues

Set Default Audio Options

Enable/Disable On-Hold Beeps and Entry Chimes

Provide Toll-Free Phone Numbers (OpenVoice Integrated)