HELP FILE

Mute and Unmute your Attendees

Organizers can mute their attendee's audio before they join and at any time during the session, with the following exceptions:

  • If an attendee mutes themselves, the organizer cannot unmute them. Instead, the organizer can ask them to unmute themselves.
  • If the organizer mutes an attendee, the attendee can unmute themselves.
  • If an attendee has not entered their Audio PIN, they will be listed as an unidentified caller and you will not be able to mute them. You can ask them to enter their Audio PIN.
Topics in this article:

Mute and unmute a single attendee

Mute and unmute all attendees

Enable and disable attendees joining muted

Mute and unmute a single attendee

1. In the Attendee pane, click the Audio icon next to their name. Green icons represent unmuted attendees, while gray icons represent muted attendees.

2. If the attendee is self-muted, click on the Arrow icon next to their name and click Send unmute request in the drop-down menu. This attendee will then see a "Do you want to unmute?" message, allowing them to choose to unmute or stay muted. Note that you can only send this request to attendees joined via the desktop app or Web App.

Mute and unmute all attendees

1. At the bottom of the Attendee pane, click the Mute All or Unmute All icon.

1. At the bottom of the Attendee pane, click the Mute All icon.

Enable and disable attendees joining muted

You can choose to have your attendees join your session muted. This is recommended for reducing audio feedback and noise during joining.

Note: Enabling this setting will override all attendee preferences (e.g., if you enable the new "mute attendees" setting while the attendee has the "mute when joining" preference disabled for themselves, they will still be muted when they join).

Learn more about enabling or disabling "join muted" for attendees.

Related

Audio Help and FAQs

Available Audio Modes

Switch Audio Modes in Session

Mute and Unmute Yourself

Join Sessions Muted

Test your Mic and Speakers (VoIP)

Report Audio Issues

Set Default Audio Options

Enable/Disable On-Hold Beeps and Entry Chimes