HELP FILE

Manage Unidentified Callers (Desktop App)

If an organizer provides phone numbers for their meeting, then anyone who dials in to the audio conference using a telephone but doesn't enter an Audio PIN is known as an "unidentified caller". This means that GoToMeeting doesn't have any way to identify them by name, so it views them as a separate participant.

Organizers will see those individuals appear in the Attendee list as "Caller [X]".

Note: Unidentified callers will not be appear in Meeting History reports.

Applies to desktop app only; also see Web App and Android app info

Rename an unidentified caller

Once the caller has verbally identified themselves, you can rename their entry in the Attendee list.

1. Click the Arrow icon next to the caller.

2. Select Edit name.

3. Enter a name for the caller, then click OK.

Mute/unmute an unidentified caller

1. Click the Arrow icon next to the caller.

2. Select Mute <caller name>.

3. To unmute them, select Unmute <caller name>.

Dismiss an unidentified caller

You can excuse the caller from the session at any time. Note that if they also joined the screen-sharing portion of the meeting from a computer, you will need to dismiss both of their entries in the Attendees list.

1. Click the Arrow icon next to the caller.

2. Select Dismiss <caller name>.

Related

Feature Overview: Unidentified Callers

View Unidentified Callers (Web App)

Manage Unidentified Callers (Android)

What is the Audio PIN?

Connect to Audio using your Telephone

Set product defaults in Admin Center