HELP FILE

Connect to Audio using the Internet (Mic and Speakers)

You can connect to the session audio over the internet (VoIP), which allows you to use a microphone and speakers plugged into your computer or mobile device. You can also dial in with your telephone.

Note that audio quality may vary depending on the audio software, hardware, operating system and Internet connection being used. We recommend using a USB headset plugged directly into the computer and placing the microphone away from other speakers or devices to avoid noise feedback.

Please see Why can't I connect to audio with my mic and speakers (VoIP)? or Audio Help and FAQs if you are having trouble connecting!

Note: This feature is only available if enabled by the organizer.

Topics in this article:

Connect from the desktop app

Connect from the Web App

Connect from the iOS app

Connect from the Android app

Connect from the desktop app

Downloading the desktop app is available on paid plans only. Learn more.

1. First ensure that your mic and speakers are properly plugged in to your computer. We recommend using a USB headset plugged directly into the computer.

2. Select Computer audio as follows:

  • Before a session launches, select the Computer audio option in the pre-session "Choose audio mode" window and then select OK. In this window, you can select which audio device can be used for microphone and speakers, test your speakers and check volume meters. .
  • While in session, expand the Audio tab at the top of the Control Panel and select Computer audio.

Note: If you do not want to see those pre-session "Choose audio mode" windows, you can select the Don't show again box. This will remember your audio option and set it as the default for future sessions.

Connect from the Web App

Note: Only attendees running Google Chrome or Mozilla Firefox can use mic and speakers (VoIP). Attendees using any other web browser will need to dial in to the audio conference via phone.

1. First ensure that your mic and speakers are properly plugged in to your computer. We recommend using a USB headset plugged directly into the computer.

2. The first time you connect to a session, you will be prompted to allow the app to access your mic and speakers. Be sure to click Allow.

2. Click the Settings icon in the toolbar.

3. On the Audio tab, select Computer Audio.

4. You can also specify which audio devices are used as your mic and speakers.

  • To specify your microphone device, use the drop-down menu below the volume meter.
  • To specify the speakers device, use your computer's Device Manager.

Connect from the iOS app

Mobile apps are available on paid plans only. Learn more.

1. We recommend using headphones with a speaker when using Internet mode with mobile apps.

2. Tap Audio in the lower toolbar.

3. Tap Connect to the Internet Call or Switch to the Internet Call (if you are already connected via phone call).

Connect from the Android app

Mobile apps are available on paid plans only. Learn more.

1. Tap the Options icon in the upper toolbar.

2. Select Audio options.

3. On the Audio screen, tap Connect to Internet audio.

Related

Audio Help and FAQs

Available Audio Modes

Test your Mic and Speakers (VoIP)

Connect to Audio using your Telephone

Connect to Audio using Call Me

Connect to Audio using Custom Audio Info

Switch Audio Modes in Session

Mute and Unmute Yourself

Mute and Unmute your Attendees

Join Sessions Muted

Manage Phone Audio via Keypad Commands

Report Audio Issues

Set Default Audio Options

Enable/Disable On-Hold Beeps and Entry Chimes

Provide Toll-Free Phone Numbers (OpenVoice Integrated)