Starting on July 8th, RescueAssist will rejoin the GoToAssist family as GoToAssist Remote Support v5!

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Due to COVID-19 we're still receiving a high amount of customer calls, so our wait times may be longer than normal. We recommend that you try browsing our support articles and tutorials before calling so you can get answers faster.

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  • Overview

    • Videos

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    GoToAssist Technician Quick Start  (03:45)

    Learn about the GoToAssist Remote Support options.

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  • Installation
  • Set Up Unattended Support

    • Videos

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    GoToAssist Remote Support Unattended Support  (01:38)

    Setting up an unattended computer with GoToAssist.

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  • Use the Dashboard
  • Set Up Salesforce Integration

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User Guides & Resources

Free Live Training Explore First-Time User Resources Agent Quick Start Guide for Windows Agent Quick Start Guide for Mac
  • Host Sessions

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    GoToAssist Remote Support Attended Support  (01:40)

    Learn to use Attended Support with GoToAssist Remote Support.

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  • Join Sessions

    • Videos

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    GoToAssist Remote Support Customer Quick Start  (04:22)

    Getting started with GoToAssist as a customer.

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  • Host Unattended Sessions
  • Use In-Session Tools
  • Use the Mobile Apps
  • Use GoToAssist Seeit

    • Videos

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    GoToAssist Remote Support SeeIt  (03:52)

    Learn about GoToAssist and "SeeIt" in action.

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  • FAQs & Troubleshooting

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User Guides

GoToAssist Salesforce Integration Guide Customer User Guide for Windows Customer User Guide for Mac
  • My Account

    • Videos

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    GoToAssist Remote Support Two Factor Authentication  (01:30)

    Learn about using two-factor authentication with GoToAssist Remote Support.

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  • Admin Center

    • Videos

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    LogMeIn Administration Center - Add Users  (02:43)

    Invite software users and create settings templates

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  • Billing Center

    • Videos

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    Billing Center - Managing Subscription and Billing  (02:56)

    Billing Center - Managing Subscription and Billing

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  • Subscription Plan
  • Enterprise Sign-In
  • Active Directory Connector

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Resources

Whitelisting and Firewall Configuration SAML Signing Certificate W-9 Form

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