Transfer Files
During your support session, you can send files to the agent, and they can send files to you.
Note: If prompted by User Account Control, click Yes to proceed with the file transfer. You will only be prompted once during your session.
Send files to the agent
- Click File Transfer on the GoToAssist Customer toolbar.
- Click Send Files to <agent name>.
- Select 1 or more files or folders (hold the Ctrl key to select multiple).
- Click Send.
Receive files from the agent
- When the agent sends you a file, an Incoming File Transfer window will appear, with the default destination location of Documents.
- Click Save to save the file in the default destination, or click Change to browse to a different destination location, then Save.
Agent requests files from you
- When the agent requests a file from you, a File(s)/Folder(s) Selection window will appear.
- Select 1 or more files or folders (hold the Ctrl key to select multiple).
- Click Send.