HELP FILE

System Requirements for Agents

As an agent, you can easily host support sessions using GoToAssist Remote Support from your desktop or mobile device to assist your customers – anytime, anywhere! Below are the system requirements to host a support session as an agent.

Note: These system requirements apply to GoToAssist’s Remote Support module only; see separate system requirements for the Service Desk module. If you are a customer attempting to join a support session, see the System Requirements for Customers.

Topics in this article:

Host a support session from a Windows or Mac computer

Host a support session from iOS

Host a support session from Android

Host a support session from a Windows or Mac computer

To host an attended GoToAssist Remote Support session from your desktop computer or to set up unattended access on a customer's machine, you will need the following:

  • An active GoToAssist Remote Support agent seat (free trial or paid subscription)
  • Attended sessions – GoToAssist Expert desktop application for Windows or Mac to start attended support sessions.
  • Unattended sessions – Unattended installer from your Dashboard or Devices page (within your account) to set up on a customer's machine and start unattended support sessions.  Learn more.

Announcement: If you are setting up unattended support on a Mac, please be sure that the Mac user account name does not contain a space or the installation will fail. Learn more.

Operating System:
  • Windows 7, 8, 10, Server 2008, Server 2012, and Server 2016
  • Mac OS X 10.9 (Mavericks), 10.10 (Yosemite), 10.11 (El Capitan), and macOS Sierra (10.12)
Web Browsers:
  • Google Chrome (current version)
  • Mozilla Firefox (current version)
  • Internet Explorer v9 or later
  • Microsoft Edge v20 or later
  • Apple Safari (current version)
Internet Connection:
  • Broadband internet connection with 1+ Mbps
Hardware:
  • Intel Processor (2GB of RAM or better)
Software for Attended Support Sessions:

Host a support session from iOS

To host a GoToAssist Remote Support session from your iOS device, you will need the following:

Mobile Operating System:
  • iOS 8.1 or later
Mobile Device:
  • iPhone 5 or later
  • iPad 2 or later

Internet Connection:


  • 3G or Wi-Fi
Mobile App:
  • GoToAssist (Remote Support) app for iOS – Download onto an iOS device to host support sessions. Learn more.


iOS

Features: Features may vary depending on your mobile device. For more information, see Mobile Feature Comparison.

Host a support session from Android

To host a GoToAssist Remote Support session from your Android device, you will need the following:

Mobile Operating System:


  • Android OS 4.1.X (Jelly Bean) or later
Mobile Device:
  • All devices
Internet Connection:
  • 3G or Wi-Fi
Mobile App:
  • GoToAssist (Remote Support) App for Android. Learn more.


Android

Features: Features will vary depending on your mobile device manufacturer, version of Android OS and GoToAssist app for Android you are using. For more information, see Mobile Feature Comparison.