HELP FILE

System Requirements for Agents

    As an agent, you can easily host support sessions using GoToAssist Remote Support v4 from your desktop or mobile device to assist your customers - anytime, anywhere! Below are the system requirements to host a support session as an agent.

    Note: If you are a customer attempting to join a support session, see the System Requirements for Customers.

    Host a support session from a Windows or Mac computer

    To host an attended GoToAssist Remote Support v4 session from your desktop computer or to set up unattended access on a customer's machine, you will need the following:

    • An active GoToAssist Remote Support v4 agent license (free trial or paid subscription)
    • Attended sessions - GoToAssist Expert desktop application for Windows or Mac to start attended support sessions.
    • Unattended sessions - Unattended installer from your Dashboard or Devices page (within your account) to set up on a customer's machine and start unattended support sessions. Learn more.
    Restriction: GoToAssist Remote Support v4 sessions cannot be hosted or joined in a Citrix-based environment.
    Attention: If you are setting up unattended support on a Mac, please be sure that the Mac user account name does not contain a space or the installation will fail. Learn more.
    Operating Systems:
    • Windows 7 Service Pack 2 or later
    • Windows Server 2008 R2 or later
    • macOS 10.9 (Mavericks) or later
    Web Browsers:
    • Google Chrome (current version)
    • Mozilla Firefox (current version)
    • Microsoft Edge v20 or later
    • Internet Explorer v9 or later
    • Apple Safari (current version)
    Internet Connection:
    • Broadband internet connection with 1+ Mbps
    Hardware:
    • Intel Processor (2GB of RAM or better)
    Software for Attended Support Sessions:

    Host a support session from iOS

    To host a GoToAssist Remote Support v4 session from your iOS device, you will need the following:

    Mobile Operating System:
    • iOS 11 or later
    Mobile Device:
    • iPhone 5s or later
    • iPad Air or later
    Internet Connection:
    • 3G (or better) or Wi-Fi
    Mobile App:

    iOS

    Features: Features may vary depending on your mobile device. For more information, see Mobile Feature Comparison.

    Host a support session from Android

    To host a GoToAssist Remote Support session from your Android device, you will need the following:

    Mobile Operating System:
    • Android OS 4.4 (KitKat) or later
    Mobile Device:
    • All devices
    Internet Connection:
    • 3G (or better) or Wi-Fi
    Mobile APK:
    • GoToAssist (Remote Support) APK for Android – Install on an Android device to host support sessions. Installation instructions.

    Android

    Features: Features will vary depending on your mobile device manufacturer, version of Android OS and GoToAssist app for Android you are using. For more information, see Mobile Feature Comparison.