Share Your Screen
Once you have joined a support session, you are prompted to share your screen with the agent and allow them to remotely control your keyboard and mouse. You can click 'Stop Screen Sharing' on the GoToAssist Customer toolbar to stop screen sharing and remote control at any time.
Screen Sharing FAQs
Q: I stopped sharing my screen. How do I start sharing again?
The agent must send a screen sharing request, and you can click Yes on the prompt to begin sharing your screen again.
Q: I have multiple monitors. Can the agent see all of my screens?
Yes. Multiple monitors are supported when you share your screen with the agent.
Q: Why doesn't the agent have remote control during my session?
The remote control feature is dependent upon the agent's user group settings or individual user settings, which are configured by their administrator.
Q: I see a message that the session will be recorded. What exactly will be recorded?
If an agent's account is enabled for session recording, all screen sharing activity that occurs during your session will be recorded. If the agent shares their screen with you, this activity is also recorded.