HELP FILE

Reactivate Your GoToAssist Remote Support Subscription Plan

The billing contact can easily subscribe or reactivate your GoToAssist Remote Support subscription plan, regardless if your plan is active or expired. They can choose to keep the same plan as before, or customize a new one. Changes to plan tiers may vary depending on the product selected.

Note: Most billing contacts can log in to the Billing Center at https://billing.logmeininc.com to manage their GoToAssist Remote Support billing and subscription info entirely online. However, the billing contacts for larger accounts (referred to as "corporate" accounts) may use a different self-service site known as the Corporate Billing Portal to manage their billing and subscription with a LogMeIn representative. See steps for the Instructions for corporate GoToAssist Remote Support accounts at the end. 

Topics in this article:

Subscribe before your free GoToAssist Remote Support trial ends

Renew before your GoToAssist Remote Support plan expires

Subscribe after your free GoToAssist Remote Support trial ends

Renew after your GoToAssist Remote Support plan expires

Instructions for corporate GoToAssist Remote Support accounts

Subscribe before your free GoToAssist Remote Support trial ends

If your trial GoToAssist Remote Support subscription is still active and you want to subscribe to a paid plan before it ends, you can do the following:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. On the Subscriptions page, click Subscribe now.

Subscribe before free trial ends

  1. If desired, click Change to update your plan tier, then select your seat count and billing plan frequency. Otherwise, scroll to the bottom of the page to review your Order Summary then click Proceed to checkout.
  2. Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead.

  1. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed. Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.
  2. Confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

Renew before your GoToAssist Remote Support plan expires

If you have canceled your GoToAssist Remote Support subscription plan before the billing period has ended, a "Pending cancellation" message will appear below your product plan. To ensure your plan renews at the end of your billing period, click the View/Edit drop-down menu in the right navigation to display your current subscription plan, then click Remove pending cancellation. When prompted, click Yes, remove cancel, then click Close on the confirmation message.

Remove Pending Cancellation in the Billing Center

Subscribe after your free GoToAssist Remote Support trial ends

If your trial GoToAssist Remote Support subscription has ended and you want to subscribe to a paid plan, you can do the following:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. In the "Inactive Subscriptions" section, click Subscribe Now next to your desired subscription plan.

Subscribe after trial has expired

  1. If desired, click Change to update your plan tier, then select your seat count and billing plan frequency. Otherwise, scroll to the bottom of the page to review your Order Summary then click Proceed to checkout. Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead. Click Add to cart > Proceed to checkoutPlace order to add your subscriptions.
  1. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed. Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.
  2. Confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

Renew after your GoToAssist Remote Support plan expires

If your GoToAssist Remote Support subscription plan has already lapsed, you can reactivate the same plan you previously had or make changes while reactivating, as follows:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. In the "Inactive Subscriptions" section, click Reactivate next to your desired subscription plan.

Reactivate paid subscription plan

  1. If you want to make changes to your previous subscription plan, click Change to update your plan tier, seat count, and/or billing plan frequency. Otherwise, scroll to the bottom of the page to review your Order Summary then click Proceed to checkout.
  2. Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead.

  1. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed. Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.
  2. Confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

Instructions for corporate GoToAssist Remote Support accounts

Billing contacts of corporate GoToAssist Remote Support accounts can reactivate their lapsed subscription plans by contacting their dedicated LogMeIn representative. Alternatively, a billing contact can request reactivation by contacting Customer Care.

Related

Payment and Billing FAQs

Change Your GoToAssist Remote Support Subscription Plan

Change Your GoToAssist Remote Support Payment Method

View Your GoToAssist Remote Support Invoice History

How do I log in to the Billing Center?

Who is the billing contact for my account?

What's the difference between online and corporate accounts?

Why can't I change my subscription plan or billing info online?

How do I make an online payment via the Corporate Billing Portal?