HELP FILE

Log In to GoToAssist

Logging in to GoToAssist online allows you to take advantage of all the features, tools and applications available in the GoToAssist web app, as well as download any available desktop applications. One login allows you access to all of the modules included on your account.

Topics in this article:

Log in with a regular account

Log in with your Company ID

Log in with social media

Activate your new user account

Log in to the Admin Center

Troubleshooting

Forgot your password?

Log in with a regular account

The majority of agents use the same email address and password to sign in as they did when they initially signed up for or were invited to an account.

1. Go to https://myaccount.logmeininc.com.

2. Enter the email address and password used for your account.

3. Click Sign in.

4. If prompted, verify your login.

Note: If you receive an error, you might be configured to use single sign-on. Try clicking My company ID and entering your email address there.

Log in with your Company ID

For some agents who are part of large companies, their IT Admin has enabled single sign-on. This means they use the same username/password to log in to GoToAssist Remote Support as they do to log in to other work systems (like their email or work-issued computer).

1. Go to https://myaccount.logmeininc.com.

2. Click My Company ID.

3. Enter your company email address, then click Continue.

4. You will be redirected to your company's sign-in page, where you can enter your company password.

Note: If you receive an error, you might not be configured to use single sign-on. Try clicking I have my own email address to return to the default Sign In page, then try again.

For additional information on using Enterprise Sign-In (SSO) in your organization, please see:

Log in with social media

You can choose to sign in using one of your existing social media accounts, such as Facebook, Google +, LinkedIn, or Microsoft. This ensures that while you are logged into the social provider on your device, you can access your LogMeIn product with no additional login. You can choose to login in this way at any time.

1. Go to https://myaccount.logmeininc.com.

2. At the bottom of the screen, click the Facebook, Google, LinkedIn, or Microsoft logo.

3. Follow the on-screen instructions for linking your accounts together. You will be sent to the social sign-in provider to view the terms. If you have logged into a product as a customer using your email, and trial or purchase a LogMeIn product with the same email address, you will be requested to login again with your email to proceed.

4. For future logins to your GoToAssist Remote Support account, if you are already logged into the provider, you can launch GoToAssist Remote Support with no further login. If you are not logged into your provider, you step through that provider’s login.

Activate your new user account

Welcome to GoToAssist! Someone has granted you access to their GoToAssist account, which means that once you create a password you will be able to log in and take advantage of the many features of GoToAssist. See New User Login for more information.

Log in to the Admin Center

If you are an account administrator, you can log into the Admin Center at https://admin.logmeininc.com to manage your users and account settings.

You can then use the same steps to log in as those laid out for agents above (a regular account, a Company ID, or a social media account).

Note that if you also have an agent account, you can access the Admin Center from the toolbar while logged in. Learn more.

Troubleshooting

If you're having trouble logging in to your account, try the following:

  • You may be trying to log in with the wrong type of Login ID. Click the My Company ID link or I have my own email address link, then try logging in again.
  • Try resetting your password.
  • Your account may have lapsed or expired. Renew your account to continue using GoToAssist.
  • You may not have a GoToAssist account. Request an account from your billing contact, or contact your admin.
  • You may have an account, but GoToAssist is not assigned to you. Request a GoToAssist seat from your billing contact, or contact your admin.
  • If you still can't log in, contact Support.

Forgot your password?

If you can't remember your password, you can reset it using your email address.

1. Go to the Forgot password? page.

2. Enter your login email address and click Reset Password.

3. Soon you’ll receive a Forgot Your Password email. Click the link inside to create a new password.

If you don't get the email, see Why didn't I get my "Reset Password" email?.