Join a Support Session
While on your Windows desktop, you can join a support session using the Support URL or Support Key provided by your agent in various ways. However, your experience joining the support session will depend on whether the GoToAssist Opener "helper" application has been installed previously.
Joining from a Mac? Check out the Customer Guide for Mac
What to expect when joining a support section?
- If it's your first time joining a session, you will be prompted to download the GoToAssist Opener "helper" application. Once installed, the GoToAssist Customer application will launch, and you will be joined with the agent in a support session.
- If you've joined a session before and have previously installed the GoToAssist Opener "helper" application, the GoToAssist Customer application will launch you directly into a support session with the agent.
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Note: If prompted by the User Account Control (UAC) setting, click Yes to continue.
Ways to join from your desktop
- Support Key
- Go to www.fastsupport.com.
- Enter your name and Support Key.
- Click Continue to download and run the "helper" application, or be launched immediately into session.
- Email
- Click the Support URL in the email invitation.
- When your web browser opens, you will either be prompted to download and run the "helper" application, or be launched immediately into session.
- GoToAssist Customer standalone app for WindowsThe GoToAssist Customer standalone app for Windows is a single executable (.exe) file that you can download and use to easily join support sessions. Learn more.
- Go to www.fastsupport.com/download/attended-app.
- Click Download.
- Click Save File.
- Click on the downloaded file, then click Run to open it.
- Enter your name and Support Key, then click OK to launch the GoToAssist Customer app and join the support session.
Note: To easily access the GoToAssist Customer Attended app from your desktop, locate the "G2A-RS Customer Attended App" in your "Downloads" folder, right-click on the file, then click Create shortcut.