Multi-Factor Authentication (also known as Two-Step Verification) is an added level of security that can be enabled at the account-level for a GoToAssist Remote Support v4 account.

Used with an authenticator app (such as LastPass Authenticator, Google Authenticator, etc.), users are required to enter a one-time code that gets generated by the authenticator app on the user’s mobile device. This added layer of security makes credential attacks very difficult because the attacker would need the user name (account email address), password, and either the one-time code or the account holder's mobile device to compromise the account.

Note:  We support clients that follow RFC-6238 TOTP (Time-Based One-Time Password) algorithm.

In addition to Multi-Factor Authentication protection, GoTo also leverages additional contextual factors (e.g., geolocation, IP address, etc.) when you sign in to your account. If we detect unusual activity or a login attempt from an unidentified or suspicious location, you may be prompted to verify your login to confirm that it's really you signing in to access your account.

Note: If you want to set up Multi-Factor Authentication but do not have GoToAssist Remote Support v4, please see the Multi-Factor Authentication User Guide for instructions.