Create Reports in the Admin Center

You can create reports to view data on your organizers and past sessions. Data is stored for 1 year from the event date. If an agent has just ended a session, it may take up to 15 minutes for the session to appear in your reports.

Also see Download Past Reports in the Admin Center.

Topics in this article:

Create a report

Available report types

Create a report

1. Log in to the Admin Center at

2. Select Create Reports on the top navigation bar.

3. On the Create Reports page, choose the following types of reports you want to run. Learn more.

4. Choose a date range either within the past year or between specific “From” and “To” dates.

5. Select users or groups. You can filter the following:

  • All users, individual users or multiple users
  • All administrators, individual administrators or multiple administrators
  • All managers, individual managers or multiple managers
  • Ungrouped users
  • Groups
  • Device groups (GoToAssist only)
  • Seats (i.e., GoToMeeting, GoToWebinar, GoToTraining, GoToAssist, OpenVoice)

6. Then click Excel or HTML to view information on your account and users.


Available report types

As an account administrator, there are many types of reports that you can run using the Admin Center.

  • Activity report – Shows a summary of each organizer’s product usage

  • User status report – Shows the product/tier assignment(s), user group, and current role(s) of each user on your account

  • Toll-free (OpenVoice) usage report – Shows details about OpenVoice usage

  • Billing history report – Shows details about OpenVoice usage by call type

  • Rates and phone numbers report – Shows billing rates and phone numbers by call type

  • Usage report – Shows details about OpenVoice usage in your organizers' conferences

  • Conference room reports – Shows details about OpenVoice conference rooms and organizers.

Related articles

Using the Admin Center

Manually Add Users to Your Account

Make Bulk Changes for Users

View Administrative Activity History