HELP FILE

Change Your Plan

You can change your subscription plan level at any time to add additional seats or change your billing period.

Note: The steps below can only be completed by the billing contact of an online account. If you are not the billing contact of your account or if your account is offline, then you will need to contact a Customer Care representative to change your plan. Please see Why can't I change my plan, cancel my account, or update my billing info online? for more information.

Topics in this article:

Switch to a different subscription plan

Subscribe after your free trial ends

Switch to a different subscription plan

1. Log in to the My Account page at https://cmrc.logmeininc.com/myAccount.tmpl.

2. Under Plan Details, click Change Plan. Why don't I see this option?

3. On the Choose a Plan page, select the custom plan that works best for you!

  • First, select how many agent seats you would like to include on the account. You can increase, decrease or keep the amount that you have on your current plan.
  • Then click the "monthly" or "annual" box next to the plan tier that you would like. If you are already on an annual plan, you will only see this option.

4. You'll be prompted to confirm you billing information. Click Purchase Now to continue.

5. That's it! Your changes will take effect immediately, but will not affect any active sessions.

  • If you upgraded to a higher-level plan, you will be immediately be charged for the cost difference between the plans (at a pro-rated amount for the rest of your billing period).

Don't forget that if you added more agent seats to your account, you can go to the Admin Center to provision users with the new seats.

Note that if you would like to switch from an annual plan to a monthly plan you must contact Customer Care.

Subscribe after your free trial ends

We're glad you find GoToAssist Remote Support useful! We make it easy for you to continue your service without interruption, which means all of your unattended support machines and support session history will continue to be accessible.

1. Log in to the My Account page at https://cmrc.logmeininc.com/myAccount.tmpl.

2. Under Plan Details, click Subscribe after Trial.

3. Select the plan that works best for you. Don't forget to select the number of agents that you want as well!

4. Once prompted, enter your billing information. If you need to change the plan or amount of agents, click Edit next to "Plan Details".

5. On the Confirm Your Plan page, click Subscribe after Trial when finished.