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Change Your RescueAssist Subscription Plan

The billing contact for your account can change your RescueAssist subscription plan at any time to add additional seats or change your billing period.

Note: Most billing contacts can log in to the Billing Center at https://billing.logmeininc.com to manage their RescueAssist billing and subscription info entirely online. However, the billing contacts for larger accounts (referred to as "corporate" accounts) may use a different self-service site known as the Corporate Billing Portal to manage their billing and subscription with a LogMeIn representative. See steps for the Instructions for RescueAssist corporate accounts at the end. 

Active and Inactive Subscriptions in the Billing Center

Topics in this article:

Add a RescueAssist trial or paid subscription

Change your current RescueAssist subscription plan

Remove a pending RescueAssist cancellation

Subscribe before your free RescueAssist trial ends

Instructions for RescueAssist corporate accounts

Add a RescueAssist trial or paid subscription

Want to add more products? You can add more subscriptions to your existing account at any time, as follows:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. Click Add a subscription.
  4. Choose your desired product, then customize your plan. The following steps will vary, depending on whether you are purchasing a new plan or adding a free trial:

For the "Buy" option (to purchase a new RescueAssist subscription plan), do the following:

a. Toggle the button to select Buy to purchase a new plan.

b. Next, select your desired subscription plan tier, if applicable (e.g., GoToMeeting plan tiers include Starter, Pro, or Plus). Optionally, click Compare Plans below the plan tiers to view the feature differences in each.

c. Once decided, use the modals to select the number of seats (organizers, agents, or experts) you'd like to include, then click Next.

d. Click Next.

e. Select your desired billing plan (i.e., monthly or annual), then review your Order Summary and click  Proceed to checkout.

Note: If there are 1 or more items already in your cart, the Add to cart option will be displayed instead of the "Proceed to checkout" option. Click Add to cart > Proceed to checkout.

Add a New Paid Subscription Plan

f. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed.

Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.

g. When ready, confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

Place Your Order in the Order Checkout

For the "Try" option (to add a new free trial), do the following:

a. Toggle the button to select Try to add a new free RescueAssist trial.

Note: Trial plan tiers may vary depending on the product selected.

b. Next, select your desired trial plan tier, if applicable (e.g., GoToMeeting tiers include Starter, Pro, and Plus plan tiers).

c. Then use the modals to select the number of seats (organizers, agents, or experts) you'd like to include on your trial.

d. When ready, click Start Trial and a confirmation message will display indicating you can now begin using your free trial.

Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead of the "Start Trial" option. Click Add to cart > Proceed to checkoutPlace order to add your subscriptions.

Add a New Trial Subscription Plan

Change your current RescueAssist subscription plan

Need to make a change to your current RescueAssist subscription plan? No problem! Before making changes, please note the following:

  • Changes will take effect immediately and will be automatically adjusted and pro-rated against your current account balance.
  • If your new plan selection increases your subscription price, you'll be prompted to enter a payment. Once finished, you'll have instant access to the features for your new plan, and your subscription billing date will change to reflect the date you made the plan changes.
  • You cannot swap or trade products. All product subscriptions are independent of one another. If you want to subscribe to another plan in place of your existing subscription, you must first cancel your existing subscription plan (which will remain on your account in a state of "Pending Cancellation" allowing you to continue to use the service until your billing period ends), then add a new subscription plan for your desired product.

To add more RescueAssist seats but keep your existing plan tier and billing frequency (monthly/annual), do the following:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. On the Subscriptions page, click Add Organizers or Add Agents or Add Experts.

Add More Seats to Your Subscription Plan

  1. Use the modals to add more seats and click Proceed to checkout. Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead of the "Proceed to checkout" option. Click Add to cart > Proceed to checkout.
  2. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed. Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.
  3. Confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

To make changes to your RescueAssist plan tier, seat count, and/or billing plan frequency, do the following:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. On the Subscriptions page, click the view/edit drop-down menu in the right navigation to display your current plan, then click Edit subscription.

  1. Click Change to update your plan tier, seat count, and/or billing plan frequency, then review your Order Summary at the bottom of the page and click Proceed to checkout. Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead of the "Proceed to checkout" option. Click Add to cart > Proceed to checkout.
  2. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed. Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.
  3. Confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

Remove a pending RescueAssist cancellation

If you have canceled your RescueAssist subscription plan before the billing period has ended, a "Pending cancellation" message will appear below your product plan. To ensure your plan renews at the end of your billing period, click the View/Edit drop-down menu in the right navigation to display your current subscription plan, then click Remove pending cancellation. When prompted, click Yes, remove cancel, then click Close on the confirmation message.

Remove Pending Cancellation in the Billing Center

Subscribe before your free RescueAssist trial ends

If your trial RescueAssist subscription is still active and you want to subscribe to a paid plan before it ends, you can do the following:

  1. Log in to the My Account page at https://myaccount.logmeininc.com.
  2. Under the "Billing" section in the lower navigation, click Go to Billing.
  3. On the Subscriptions page, click Subscribe now.

Subscribe before free trial ends

  1. If desired, click Change to update your plan tier, then select your seat count and billing plan frequency. Otherwise, scroll to the bottom of the page to review your Order Summary then click Proceed to checkout.
  2. Note: If there are 1 or more items in your cart, the Add to cart option will be displayed instead.

  1. On the Checkout page, your billing period (beginning today), seat count, plan pricing and the total due are displayed. Note: If you want to make additional changes, remove a subscription, or add other products to your plan prior to checkout, click Edit order. When ready, click Proceed to checkout.
  2. Confirm (or change) your payment method, then click Place order. An email confirmation will be sent to your account email address, which contains information that also can be viewed from your Invoice History.

Instructions for RescueAssist corporate accounts

Billing contacts of corporate RescueAssist accounts can add or remove seats and products by contacting their dedicated LogMeIn representative.

Once the request has been made, a billing contact can log in to the Corporate Billing Portal to view and accept pending quotes for the account. Learn more.

To make a full or partial payment for an existing invoice instantly using a credit/debit card on the self-service portal, please see How do I make an online payment via the Corporate Billing Portal?

Alternatively, a billing contact can contact Customer Care for more information.

Related

Payment and Billing FAQs

Change Your RescueAssist Payment Method

View Your RescueAssist Invoice History

Reactivate Your RescueAssist Subscription Plan

How do I log in to the Billing Center?

Who is the billing contact for my account?

What's the difference between online and corporate accounts?

Why can't I change my subscription plan or billing info online?

How do I make an online payment via the Corporate Billing Portal?