HELP FILE
Cancel Your GoToAssist Remote Support Subscription Plan
Your GoToAssist Remote Support subscription plan is set to automatically renew at the end of your monthly or annual billing period. You can cancel the next upcoming payment at any time. Don't worry, if you change your mind, you can reactivate your GoToAssist Remote Support subscription at any time.
Please note that if you signed up for a free GoToAssist Remote Support trial without supplying billing information, your trial subscription will expire at the end of your trial period (unless you choose to subscribe) with no further action needed.
Most billing contacts can log in to the Billing Center at https://billing.logmeininc.com to manage their GoToAssist Remote Support billing and subscription info entirely online. However, the billing contacts for larger accounts (referred to as "corporate" accounts) may use a different self-service site known as the Corporate Billing Portal to manage their billing and subscription with a LogMeIn representative. See steps for the Instructions for GoToAssist Remote Support corporate accounts at the bottom.
Topics in this article:
Will I receive a credit or refund?
Can I swap or trade one product for another?
Instructions for GoToAssist Remote Support corporate accounts
What happens when I cancel?
When you cancel your subscription plan, your subscription will reflect a "Pending Cancellation" status until the end of your billing period. This means that you will continue to have access to the product(s) and features until your subscription plan expires at the end of your billing cycle.
When will changes take place?
Since your subscription plan is pre-paid, you will keep your service until the billing period ends. This means that you and your users will not lose access to any of the features within your subscription plan until your current billing period ends and your subscription plan expires.
Will I receive a credit or refund?
No. Since your subscription plan is pre-paid, you will keep your service until the billing period ends and your subscription plan expires.
Can I swap or trade one product for another?
No. All product subscriptions are independent of one another. If you want to subscribe to another plan in place of your existing subscription, you must first cancel your existing subscription plan (which will remain on your account in a state of "Pending Cancellation" allowing you to continue to use the service until your billing period ends), then add a new subscription plan for your desired product.
Cancel your subscription plan
You can cancel your active subscription plan at any time. If your plan has already expired, learn how to renew your plan here.
To cancel your subscription plan, do the following:
- Log in to the My Account page at https://myaccount.logmeininc.com.
- Under the "Billing" section in the lower navigation, click Go to Billing.
- On the Subscriptions page, click the view/edit drop-down menu in the right navigation to display your current plan, then click Cancel subscription.
- When prompted, review the information on the confirmation window and click Yes, cancel. If you're not ready to cancel yet and want to return Subscriptions page without cancellation, click Don't cancel.
- A confirmation message will appear displaying when your subscription plan will expire, and an email confirmation will be sent to your account email address, Click Close on the confirmation window.
Note: Once the auto-renewal of your subscription plan has been canceled, a "Pending Cancellation" message will appear on your Subscriptions page below the product. If you change your mind and wish to keep your subscription, you can renew your paid subscription before it expires.
Remove a pending cancellation
If you have canceled your GoToAssist Remote Support subscription plan before the billing period has ended, a "Pending cancellation" message will appear below your product plan. To ensure your plan renews at the end of your billing period, click the View/Edit drop-down menu in the right navigation to display your current subscription plan, then click Remove pending cancellation. When prompted, click Yes, remove cancel, then click Close on the confirmation message.
Instructions for GoToAssist Remote Support corporate accounts
Billing contacts of corporate GoToAssist Remote Support accounts can change or cancel subscription plans by contacting their dedicated LogMeIn representative. Alternatively, a billing contact can submit a request to Corporate Account Services.
Related
Change Your GoToAssist Remote Support Subscription Plan
Reactivate Your GoToAssist Remote Support Subscription Plan
View Your GoToAssist Remote Support Invoice History
How do I log in to the Billing Center?
Who is the billing contact for my account?
Why can't I change my subscription plan or billing info online?
What's the difference between online and corporate accounts?
How do I make an online payment via the Corporate Billing Portal?