HELP FILE

About Infrequent Updates

Administrators can create default update settings for all device groups on the account (using the Admin Center), or they can choose different update settings for each device group on the account. These settings will apply to both the agent and Customer desktop applications (i.e., both agents and customers under the device group will have their applications updated).

Note: For more information on how to update the GoToAssist desktop applications, please see Update the GoToAssist Desktop Applications and Check for Updates on Unattended Computers.

 

What are infrequent updates?

This setting prevents the GoToAssist Expert and Customer desktop applications from being automatically updated to a newer build, even if it is a default build. Administrators can select a specific version and build for specific device groups or entire account (Admin Settings) so that users with this setting will not be updated unless their selected build is retired, at which point they will automatically have their version updated to the newest default build. Learn more about updating settings for device groups and Admin Settings.

 

Infrequent updates for device groups

To set a specific device group to "infrequent updates," admins can do the following:

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Select Manage Device Groups from the left navigation.
  3. Click the Settings icon for your desired device group.

  1. Under Build Version Updates in GoToAssist Remote Support, click Edit.
  2. Select the radio button for Infrequent Updates, then use the drop-down menu below to select your desired build.
  3. Click Save.

    Note: If your Admin Settings are set to Infrequent Updates, you can select the Inherit Updates from Admin Settings option if desired.

  4. Once your desired build version updates setting is configured, agents can update in the following ways:

 

Infrequent updates for Admin Settings

To set your account's Admin Settings to "infrequent updates," admins can do the following:

  1. Log in to the Admin Center at https://admin.logmeininc.com.
  2. Select Admin Settings from the left navigation.
  3. Under Build Version Updates for GoToAssist Remote Support, click Edit.
  4. Select the radio button for Infrequent Updates, then use the drop-down menu below to select your desired build.
  5. Click Save.
  6. Once your desired build version updates setting is configured, agents can update in the following ways:

Related

Update the GoToAssist Desktop Applications

Download and Install GoToAssist Expert Desktop App (Windows)

Download and Install GoToAssist Expert Desktop App (Mac)

What are the Launcher and Web Deployment Plugin?