• @goto.com
• @logmein.com
• customerservice@s.logmein.com
• @care.gotoassist.com
• @m.logmein.com
• @t.logmein.com

• Outbound TCP 443
• Outbound TCP 80
• STUN/TURN - TCP and UDP 3489 — GoTo Resolve and GoToAssist v5 only

The following IP ranges may be used by any GoTo product, so they should all be added to your allowlist. See below for additional GoTo product-specific ranges.

Equivalent specifications in 3 common formats

Additional IP addresses required for using GoToAssist Remote Support v.4

Allow these additional IP addresses if your firewall is configured to allow list by IP range rather than domains:

• 52.23.109.85
• 34.194.20.78
• 54.224.37.110
• 52.205.68.9
• 3.221.98.226
• 54.157.60.139
• 3.218.246.74
• 52.55.102.23

It is recommended to use wild card rules whenever possible while allow listing or blocking any GoTo services on your network as sub-domains of the domains listed above are included. Also, the client-to-host connection uses peer-to-peer connections, encrypted within an HTTPS tunnel where data is encrypted with AES-256 symmetric cipher.

Use of IP ranges instead of domain names for the firewall configuration is discouraged unless absolutely necessary because our IP ranges and those of our provider networks need to be periodically audited and modified, creating additional maintenance for your network. These changes are necessary to continue to provide the maximum performance for our products. Maintenance and failover events within our infrastructure may cause you to connect to servers within any of the ranges.

If your firewall includes a content or application data scanning filter, this may cause a block or latency, which would be indicated in the log files for the filter. To address this problem, verify that the domains or IP ranges will not be scanned or filtered by specifying exception domains or IP ranges. If your security policy requires you to specify explicit domain or IP ranges, then configure your firewall exceptions for outbound TCP ports 8200, 443, and 80 as well as UDP ports 8200 and 1853 for the GoTo domains or IP ranges, including those of our third-party provider networks.

Third-party provider IP Ranges

• IP ranges for the content delivery network (CDN) — Used by GoTo Resolve and GoToAssist RS v.5
• IP ranges for other services (audio, video and screen sharing) — Used by GoTo Resolve and GoToAssist RS v.5

Fixed IP addresses — For GoToAssist RS v.5 only

We scale our services with third-party cloud and carrier networks for improved performance. To ensure continuous up-time, we also maintain data centers in the following regions:

• U.S.: Nevada, Virginia, Michigan
• Global: Germany, Australia
• Global Public Cloud (including, but not limited to): California, Oregon, Virginia, Singapore, Australia, Japan
• Content Delivery Public Cloud (including, but not limited to): California, Washington, Texas, Indiana, Missouri, New Jersey, Brazil, United Kingdom, Amsterdam, Germany, France, Italy, Hong Kong, Japan, Singapore