Support Mobile Devices

You can deliver live support to mobile customers using iOS or Android devices. Depending on which device the customer is using, the support sessions may be limited to chat-only or view-only capabilities.

Provide support to iOS devices (chat only)

Depending on your account's settings, iOS customers can submit requests for chat-only sessions using the customer portals.

Provide support to Android devices

Provide support to Android devices by having customers download the GoToAssist Corporate app from the Google Play store. Once in session, you can use screen sharing to view the customer's Android device, take remote control of their screen (Samsung devices only), send messages via chat, and retrieve diagnostic information about their device. These features are available for all modes of connection, but in-session features may vary depending on your customer's device manufacturer and their version of Android OS.

Note: To use screen sharing, LG device users will be prompted to install the GoToAssist Corporate AddOn LG screen sharing app. The remote control feature is only available for Samsung devices (i.e., not supported for LG and all other devices).

Depending on your account's settings, Android customers can also submit requests for chat-only sessions using the customer portals.