HELP FILE

Silent Monitor Report

The Silent Monitor Report provides details for sessions that were silently monitored by managers.

Silent Monitoring Summary

  • Number of Unique Managers: Number of unique manager logins associated with silent monitoring sessions during the date range specified

  • Total Silent Monitor Events: Total number of times a manager silently monitored a session

  • Total Silent Monitor Time: The cumulative time elapsed over all silent monitoring events during the date range specified

Silent Monitor Activity Summary

  • Manager Name: The manager’s first and last name

  • Manager Login: The manager’s login to HelpAlert (email address format)

  • Login Creation Date: Date and time the manager’s login to HelpAlert was created

  • Silent Monitor Events: Number of times the manager silently monitored a session

  • Total Silent Monitor Time: Total time spent by the manager in Silent Monitor events

Silent Monitor Activity Details

  • Session ID: Unique identifying number associated with each session

  • Start Time: Date and time the session started

  • Stop Time: Date and time the session ended

  • Total Time: The actual time that the manager spent silently monitoring the session

  • Manager Name: The manager’s first and last name

  • Manager Login: The manager’s login to HelpAlert (email address format)

  • Manager IP: IP address of the manager’s computer used to silently monitor the session

  • Notes: Comments left by the manager about the observed session