HELP FILE

Silent Monitor Report

    The Silent Monitor Report provides details for sessions that were silently monitored by managers.

    Silent Monitoring Summary

    • Number of Unique Managers: Number of unique manager logins associated with silent monitoring sessions during the date range specified
    • Total Silent Monitor Events: Total number of times a manager silently monitored a session
    • Total Silent Monitor Time: The cumulative time elapsed over all silent monitoring events during the date range specified

    Silent Monitor Activity Summary

    • Manager Name: The manager's first and last name
    • Manager Login: The manager's login to HelpAlert (email address format)
    • Login Creation Date: Date and time the manager's login to HelpAlert was created
    • Silent Monitor Events: Number of times the manager silently monitored a session
    • Total Silent Monitor Time: Total time spent by the manager in Silent Monitor events

    Silent Monitor Activity Details

    • Session ID: Unique identifying number associated with each session
    • Start Time: Date and time the session started
    • Stop Time: Date and time the session ended
    • Total Time: The actual time that the manager spent silently monitoring the session
    • Manager Name: The manager's first and last name
    • Manager Login: The manager's login to HelpAlert (email address format)
    • Manager IP: IP address of the manager's computer used to silently monitor the session
    • Notes: Comments left by the manager about the observed session
    Article last updated: 27 September, 2022