Set Availability Preferences
Manage your availability settings in the Preferences window.
Note: This is available for Web Mode and Queue Mode configurations only.
- Click the Preferences icon in the HelpAlert toolbar and select Availability.
- Make the desired changes, as follows:
Automatically change to Not Available after each session – Enabling this will automatically enter "Not Available" mode once a session ends, which will give you a break from incoming queries between sessions.
When not available – Specify what happens when you enter "Not Available" mode (either manually or automatically) and how long before that action takes place, as follows:
Automatically switch to Available – This automatically returns to you "Available" so that you can start receiving incoming queries.
Show a pop-up alert – This displays a notice that reminds you that you are not available and asks if you would like to be returned to "Available" mode.
- Click OK when finished.