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Set Availability Preferences

    Manage your availability settings in the Preferences window.

    Note: This is available for Web Mode and Queue Mode configurations only.
    1. Click the Preferences icon in the HelpAlert toolbar and select Availability.
    2. Make the desired changes, as follows:

      Automatically change to Not Available after each session - Enabling this will automatically enter "Not Available" mode once a session ends, which will give you a break from incoming queries between sessions.

      When not available - Specify what happens when you enter "Not Available" mode (either manually or automatically) and how long before that action takes place, as follows:

      • Automatically switch to Available - This automatically returns to you "Available" so that you can start receiving incoming queries.
      • Show a pop-up alert - This displays a notice that reminds you that you are not available and asks if you would like to be returned to "Available" mode.
    3. Click OK when finished.
    Article last updated: 27 September, 2022