HELP FILE

Manager Login Activity Report

The Manager Login Activity Report displays a summary of all HelpAlert login activity for managers and team managers. The report lists each time that managers logged in to HelpAlert and subsequently logged out of HelpAlert during the specified date range.

Manager Login Details

  • Manager Name: The manager’s first and last name
  • Manager Login: The manager’s login for HelpAlert (email address format)
  • Login Creation Date: Date and time the manager’s login to HelpAlert was created
  • Number of Log-In Events: Total number of times that the manager logged in to HelpAlert during the date range
  • Total Login Time: Total amount of time that the manager spent logged in to HelpAlert across all log-in events during the date range
  • Total Denied Logins: Number of log-in attempts that were refused due to incorrect credentials

Rep Login Activity Details

  • Manager Name: The manager’s first and last name
  • Manager Login: The manager’s login for HelpAlert (email address format)
  • Login Time: Date and time that the manager logged in
  • Logout Time: Date and time that the manager logged out
  • Total Login Time: Total amount of time that the manager spent logged in to HelpAlert across all log-in events during the date range

Denied Login Details

  • Manager Name: The manager’s first and last name
  • Manager Login: The manager’s login for HelpAlert (email address format)
  • Attempt Time: Date and time that the manager attempted to log in to HelpAlert
  • Reason: “Bad password” or “IP address of PC blocked” (GoToAssist Corporate internal configuration);
  • IP Address: IP address of PC where the login was attempted
  • Result: GoToAssist Corporate response after failed login (suspended, blocked, -)