HELP FILE

Download the GoToAssist Corporate Customer Pre-Installation Package (MSI)

    If desired, managers can pre-install the GoToAssist Corporate Customer application as a service on a customer's Windows computer to reduce their session-join time, more easily enable certain features, and prevent additional downloads (when a customer joins a standard support session, the GoToAssist Corporate Customer application is used to connect them with the representative).

    Note: To support customers that join standard support sessions from a Mac running macOS Catalina (10.15) or later, the representative must be running HelpAlert v11.9.11, b1379 or later.

    As a system or domain administrator, you can use the Microsoft Windows Installer to install, maintain and remove the GoToAssist Corporate Customer application across multiple computers within a network domain. You can also deploy the application to specific computers, users or groups within a network domain through an Active Directory. This can be useful in environments where application installation on systems is locked down or tightly managed; in these cases, pre-installation can ensure that customers are able to join a support session.

    Note: You must have administrative rights to install the GoToAssist Corporate Customer MSI file. The "run as a service" feature must be enabled on a per-portal basis in order to pre-install the HelpAlert Application.
    Note: This feature is available to managers only.

    Download the newest version of the GoToAssist Corporate Customer application

    1. Log in to the Management Center at https://broker.gotoassist.com/manager.
    2. Click Downloads in the left navigation.
    3. Click Download Customer Application for Pre-Installation.
    4. Click the Download link next to the assigned version and build.
    5. On the Pre-Installer Package tab, use the following download links to complete the pre-installation configuration. Note that you must install both applications to complete the pre-installation process.
      • Download GoToAssist Corporate Service MSI for Windows

        This installs the HelpAlert customer application as Microsoft Windows Service .msi file. See the installation guide for more information.

      • Download the Application Launcher MSI for Windows

        This installs the GoToAssist Opener .msi file for all Windows Users. This "helper" application is required to start a GoToAssist Corporate support session.