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Change Password Policy Settings

    You can modify the password policy on a per-team basis.

    Additionally, you can also allow all representatives within a team or a single representative to save their password after they initially log in to HelpAlert.

    Note: GoToAssist employs strong passwords for maximum security. Passwords must be different from the login name and first/last name on the account, must be 8-32 characters in length and must contain at least 3 of the following: uppercase alphabet (A-Z), lowercase alphabet (a-z), numbers (0-9) or special symbols (~`!@#$%^&*()_-+={}[]|\:;”'<>,.?/).
    1. Click Teams in the left navigation and select the desired team, or add a new team.
    2. On the Team Settings tab, click Password Policy.
    3. Use the Password Policy tab to modify the password settings, as follows:
      • Account Password Expiration - Choose whether to force representatives to change their passwords after a certain amount of time.
      • Remind Users to Change Password - Choose whether to remind representatives that their passwords are expiring.
      • Password Reuse - Choose the number of previous passwords to disallow.
      • Failed Account Password Authentication - Choose whether to lock representatives out of HelpAlert after a certain amount of failed login attempts.
    4. Click Save Settings when finished.
    What to do next:


    Manage Teams

    Change Team Settings

    Team Messages

    Article last updated: 27 September, 2022