HELP FILE

Why does my Installation Fail?

    Symptom

    Installation of older versions of the Client before v4.1.0.12572 could fail because the downloaded customized installer could not communicate properly with our servers, thus it did not register the computer with the account.

    Impacted versions (2015 - 2019)

    • 4.1.0.11548
    • 4.1.0.11066
    • 4.1.0.8976
    • 4.1.0.8832
    • 4.1.0.8540
    • 4.1.0.7060
    • 4.1.0.6422

    Solution

    Download a newer version of the Host, for example v4.1.0.12700, where the issue has been fixed.

    Alternatively, as a workaround, using the generic installer of these older versions, where the installer was not customized and did not contain the account information, can also work.

    Article last updated: 27 September, 2022