Troubleshooting Display Issues
Follow these instructions to help resolve problems experienced while viewing video or while using DOS-based or graphic-intense applications during remote control. Typical problems include display black-out, host computer restart when initiating remote control, or loss of Windows Aero functionality after remote control.
Available on Windows hosts only.
If the solutions below did not help, see the related articles.
Workaround 1: Turn off the display accelerator.
- Access the host preferences:
- From the host computer, open the LogMeIn Control Panel and follow this path: To open the LogMeIn Control Panel, open your computer's toolbar at the bottom of your screen and select the LogMeIn icon. Then select LogMeIn Control Panel
- From a client device, connect to the host Main Menu and follow this path:
- From the host computer, open the LogMeIn Control Panel and follow this path: To open the LogMeIn Control Panel, open your computer's toolbar at the bottom of your screen and select the LogMeIn icon. Then select LogMeIn Control Panel
Workaround 2: Check your screen recording location.
If Workaround 1 does not resolve the problem, try this:
Why is my monitor display upside down/flipped?
This can occur due to a glitch with a monitor driver, or some other display conflict.
To resolve this, on your keyboard, hold the CTRL and ALT buttons and press the UP ARROW key. This also applies to a sideways display.
How to change display layout in Windows?
If the hotkeys above don't work, you can still change your screen's layout in Windows settings.
- Press the Windows key on your keyboard and type "display", then press Enter.
The menu opens.
- Under Display orientation, select Landscape.
- Select Keep changes.
How to change display layout when you have an Intel graphics card?
- Press the Windows key and type graphics command center, then press Enter.
The Intel Graphics Command Center opens.
- On the System page, toggle the Enable System Hotkeys option to On.
- At this point, you may have to enable the Restart Apps Windows option. Follow the on-screen instructions if there are any.
You can now use the CTRL+ALT+UP ARROW hotkey to change screen layout to landscape.
Why won't my video play after installing LogMeIn Central?
Upon installation, LogMeIn Central will install a video codec that is used to convert the recording logs from a remote session.
There are some rare occasions when this codec interferes with another codec in Windows. In this case, it can be easily removed using the following method:
- Go to Start, then Run, and type cmd and hit Enter.
- Type cd c:\ [hit enter]
- Type cd c:program files [hit enter]
- Type cd c:logmein\x86 [hit enter] cd c:logmein\x86 [hit enter]
- Once there, please type regsvr32 /u racodec.ax
This will uninstall LogMeIn Central's codec. After rebooting your computer, you should be able to play videos without issue.