HELP FILE

The Application Updater gets stuck during install. What can I do?

    Symptom

    When trying to install the Application Updater, the installation fails to complete.

    Cause

    When the command was sent to the host, the signal was interrupted or lost connection temporarily or your host is running an older version of the host software.

    Solution One: Update the host software

    The required host software is version 9700 or higher.

    To update the software:

    1. From the host computer, open the LogMeIn Control Panel
    2. Click About
    3. Click Check for Updates

    The host will update to the most recent available version of the host software.

    Solution Two: Restart the installation

    1. From Central, click Applications under Updates on the left-side panel.
    2. Select the host that is experiencing the issue.
    3. Click Change Settings.
    4. Set the Update options to Disabled and click Save settings.
    5. Select the host again and click Change Settings.
    6. Set the Update options to Manual and click Save settings.

    The Application Updater is pushed to the host.

    Note: Installation can take several minutes.