HELP FILE

Screen blanking does not work on my Windows 7 host. What can I do?

    Symptom

    On Windows 7 hosts, when attempting to blank the screen, you are prompted to install the DPMS driver but the installation fails.

    Cause

    The host software is unable to install any drivers on Windows computers that do not have SHA-2 code signing.

    Resolution

    On the Windows 7 host, ensure the Microsoft Security Advisory 3033929 update is installed.

    To install Windows updates:

    1. From the Windows desktop, click the Start menu button.
    2. Select All Programs.
    3. Select Windows Update. The Windows Update window will open.
    4. Select Check for updates.
    5. To Install updates, click Install Updates.

    For more information, see https://docs.microsoft.com/en-us/security-updates/SecurityAdvisories/2015/3033929