Remote Printing stopped working. What should I do?
You have the following options to troubleshoot remote printing: confirm that local printing works, clear the print spooler, or reinstall the printer driver,
Remote printing does not work.
Confirm that local printing works
- Open a document directly on your client computer.
- Test printing directly from the client computer to the client printer.
- If printing works, proceed to the next section.
Note: If printing did not work, contact the manufacturer of your printer for further instructions.
Confirm that the printer is listed
- Launch Remote Control and open the Devices and Printers list on the host computer. The printer should be listed as <printer name> via LogMeIn.
Note: On Windows 10 computers, open Printers & scanners.
- Right-click anywhere in an empty space in this folder and choose . It may take a few minutes to display the mapped printer.
If the printer is stuck, clear the print spooler
- On the host, open the Run window by pressing the Windows logo key + R.
- In the Run window, type services.msc. The Services window is displayed.
- Right-click Print Spooler and select Stop.
- Open the Run window again and type spool.
- Open the PRINTERS folder and delete all files in the folder.
- Return to the Services window, right-click Print Spooler, and select Start.
- Return to LogMeIn.com and connect to the host with Remote Control.
- Once reconnected, click Options on the remote control toolbar (the black ribbon at the top of the screen during remote control).
- Click Remote Printing, clear the check mark next to the printer, wait a few seconds, and check it again.
Reinstall the Remote Printer drivers
- When taking remote control of a host, on the Remote Control toolbar, click Options.
- Under Remote Printing, clear any selected printers.
- On the host computer, open the LogMeIn Control Panel.
- Click the Options tab, click Preferences.
- On the Advanced tab, click Reinstall printer driver.
- Click OK.