product icon

Remote Printing Output is Blank

There are multiple ways to resolve this problem, depending on your configuration.

Remember: A former Plus or Premier subscription, or a current Base module subscription is required to use this feature. You must have the Allow full Remote Control permission enabled to use this feature.

Change the printer resolution

This procedure may vary depending on your operating system.

  1. On the host, print as you normally would during regular use.
  2. Make sure the client printer is selected in the Print dialog box: [Printer Name] via LogMeIn[Printer Name] via RemotelyAnywhere.
  3. In the Print dialog box, click Preferences.
  4. In the Printing Preferences dialog box, click Advanced.
  5. Change the Resolution to a value less than 1200 dpi.
  6. Save your changes and print again.

Enable Force Bitmap Printing

  1. Access the host preferences:
    • From the host computer, open the LogMeIn Control Panel and follow this path: Options > Preferences > Advanced
    • From a client device, connect to the host Main Menu and follow this path: Preferences > Advanced
  2. Under Remote Printing, select Force Bitmap Printing.
  3. Click OK or Apply.

    Result: Your settings are applied immediately to the host.

  4. Print the file again.

    Result: When bitmap printing is activated, all material printed using remote printing will be 'printed' locally to a bitmap which is then sent to the remote printer. Bitmap printing is slow, but reliable.

What to do next:

Still not working? Go to Options > Preferences > General and clear the Use display accelerator option. Print the file again.

Article last updated: 25 April, 2023