My IP address has been blocked after too many failed login attempts. What can I do?
Repeated failure to enter a valid Windows/Mac user name and password can result in IP Lockout. This means you won't be able to continue to attempt to log in from the same computer until the lockout is resolved. The lockout remains in effect for 30 minutes by default.
Tip: One common reason for failed login is that users enter their LogMeIn ID and password, not their computer user name and password. See also How do I Authenticate my Session?.
To clear an IP address lockout, you must have physical access to the host computer.
Results: You should be able to return to the original client computer (the one that was locked out) and log in with valid credentials.
For more information about how GoTo protects your host computers, see How to Set up an Authentication Attack Blocker.
Article last updated: 27 September, 2022