HELP FILE

Kaspersky Removal Guide for Central

    This document provides Central users with instructions on the following:
    • How to remove Kaspersky Lab's Kaspersky Endpoint Security for Business (KES) from any of their installed host computers. By removing KES, you remove an anti-virus software.
    • How to remove the Kaspersky Software Update (KSU) after disabling Application Updates in the Admin console. By removing KSU, you remove a background process that automatically updates KES and other outdated software.
    • How to remove KSU when you do not have the One2Many feature of Central.
    Important: GoTo recommends using LogMeIn Antivirus. When you install LogMeIn Antivirus powered by Bitdefender, you essentially get Bitdefender as an anti-virus software.

    How to remove Kaspersky Endpoint Security from host computers using One2Many

    If you have enabled and deployed KES to host computers from the Central management console and would like to remove it from any or all host machines, please see the below instructions on how to do so using Central's One2Many feature.

    Note:
    • If you never deployed the KES agent to any host computers, then the software is not on any computer and there is no need to remove anything.
    • Removing KES may require a restart on host computers.
    1. First, prepare a command file, as follows:
      1. Open a text editor (e.g. Notepad) and create a file named kesremove.cmd or something similar. NOTE: Make sure the file is saved as ".cmd" not "cmd.txt" (save as type should be "All files," not "Text Documents).
      2. Copy and paste the text below into the newly-created .cmd file:
        @echo off
        
        msiexec /x {E7012AFE-DB97-4B8B-9513-E98C0C3AACE3} /quiet /qn
        if %errorlevel%==3010 set errorlevel=0
    2. Second, create a One2Many task, as follows:
      1. In Central, go to the One2Many > Tasks page.
      2. Click Create Task. The Create Task page is displayed.
      3. Select Run a batch file or executable.
      4. Name the task in the Task name field. Since you may end up with many saved tasks, be sure to use a clear and specific name.
      5. To locate and upload resources required to complete the task, click Browse... and select the kesremove.cmd file you just created.
      6. Choose whether to assign the plan now or later:
        • To save your task and create a new plan that will be used to run the task, click Save and continue
        • To save the task without assigning a plan, click Save and close (you will be able to assign a plan later)
        • See the article "How to Create a Plan for Executing One2Many Tasks" to continue.
      Tip: Once you have assigned a task to a plan and have run the plan, you can monitor progress and view logs on the

    One2Many > Plans page. You can view logs for completed tasks on the One2Many > History page.

    How to remove Application Updates from host computers using One2Many

    The Central Premier feature, "Application Updates," leverages the technology of the KSU utility to scan computers for out-of-date software (e.g. Adobe, Java, browsers, etc.) and update them to the latest version from the Central management console. By default the Application Updates feature is disabled on all computers, but when enabled on a computer, KSU is installed on the host machine and powers the scanning and updating of supported third-party applications. Central calls an API from KSU to make this possible.

    • If Application Updates has never been enabled on a host computer, there is no trace of KSU on the machine.
    • If you have enabled Application Updates on a computer, and would like to disable it, go to Updates > Applications in the Central console and select all computers that have application updates enabled. At the top of the page, click change settings and switch the setting to disabled. By disabling Application Updates, you also uninstall KSU from the selected hosts.

    In case disabling Application Updates does not remove KSU on host computers, you can use Central's One2Many feature as described below:

    1. Prepare a command file, as follows:
      1. Open a text editor (e.g. Notepad) and create a file named ksuremove.cmd or something similar. NOTE: Make sure the file is saved as ".cmd" not "cmd.txt" (save as type should be "All files," not "Text Documents).
      2. Copy and paste the text below into the newly-created .cmd file.
        @echo off
        @setlocal EnableDelayedExpansion
        set KSU_GUID="x"
        for /f "delims=" %%A in ('PowerShell -NoProfile -ExecutionPolicy Bypass -Command "get-wmiobject Win32_Product -filter \"name^='Kaspersky Software Updater'\" | select identifyingnumber"') do set "KSU_GUID=%%A"
        echo %KSU_GUID%
        if NOT %KSU_GUID% == "x" ( msiexec /x %KSU_GUID% /quiet /qn ) else ( echo Product not found. & exit /b 1)
        if %errorlevel%==3010 set errorlevel=0
    2. Create a One2Many task, as follows:
      1. In Central, go to the One2Many > Tasks page.
      2. Click Create Task. The Create Task page is displayed.
      3. Select Run a batch file or executable.
      4. Name the task in the Task name field. Since you may end up with many saved tasks, be sure to use a clear and specific name.
      5. To locate and upload resources required to complete the task, click Browse.... and then select the ksuremove.cmd file you just created.
      6. Choose whether to assign the plan now or later:
        • To save your task and create a new plan that will be used to run the task, click Save and continue
        • To save the task without assigning a plan, click Save and close (you will be able to assign a plan later)
        • See the article "How to Create a Plan for Executing One2Many Tasks" to continue.
      Tip: Once you have assigned a task to a plan and have run the plan, you can monitor progress and view logs on the One2Many > Plans page. You can view logs for completed tasks on the One2Many > History page.

    How to remove Application Updates from host computers when you don't have One2Many

    If you do not have One2Many with your Central subscription, you can still remove Kaspersky Software Update (KSU) from host computers.

    1. Log in to the host where you want to remove KSU.
    2. On Windows 10, click the Windows Start button to open the Windows menu.
    3. Search for Add or remove programs.

      The Apps & Features page opens.

    4. Select Kaspersky Software Updater from the list of applications.
    5. Click Uninstall.

      The Removal Wizard starts. Follow the wizard's instructions to remove Kaspersky Software Updater from your host.

    For more information, see the Kaspersky website.