HELP FILE

Invalid codes with two-step verification? What can you do?

    Incorrect time settings on your mobile device are a common cause of invalid two-step verification security codes.

    To fix this, you must synchronize time settings on your device:

    • On your device, choose automatic date and time.
    • If this does not resolve the problem, you may want to receive your two-step verification codes via email.

    Google Authenticator for Android users can also try the following:

    1. Run the app
    2. Tap the ... menu dots and choose Settings
    3. Tap Time correction for codes.
    4. Tap Sync now.