Task One: Download the software

1. Download the installer: https://secure.logmein.com/logmein.zip.
2. Save the zip file to your desktop or any other preferred location.
3. Extract the files to C:\LMI (you may need to create this folder on your C: drive).

Task Two: Remove all elements of the host software

1. Terminate host services running on your computer. To do this, open the Task Manager and terminate all instances of the following:
   • LMIGuardian.exe
   • LogMeIn.exe
   • LogMeInSystray.exe
   • ramaint.exe
2. Navigate to your Program Files folder and delete the LogMeIn Folder (usually under C:\Program Files).
3. Open the Registry Editor by pressing Windows+R and typing regedit in the Open box.
4. Navigate to HKEY_CURRENT_USER\Software and delete the LogMeIn folder.
5. Navigate to HKEY_LOCAL_MACHINE\Software and delete the LogMeIn folder.
6. Navigate to HKEY_LOCAL_MACHINE\System\Current Control Set\Services and delete the following:
   • LMIInfo
   • LMImaint
   • LMImirr
   • LMIfsClinetNP
   • LMIRfsDriver
   • LogMeIn
7. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run and delete the LogMeIn GUI string value.
8. Restart the computer.

After restarting the computer, the host should be uninstalled.

Continue according to your operating system.

32-bit Windows

1. Open the command prompt with elevated permissions by pressing the Windows key and typing cmd.
2. Right-click Command Prompt and select Run as administrator.
3. Type cd C:\lmi\x86 and press Enter. The following directory is opened: C:\lmi\x86.
4. Type logmein install -port xxxx and press Enter.
   Tip: XXXX should be replaced with the port of your choice.

You should see a message that install was successful. Close the command prompt window and click LogMeIn Control Panel on the message that appears. Follow the steps to assign the computer to your account.

64-bit Windows

1. Open the command prompt with elevated permissions by pressing the Windows key and typing cmd.
2. Right-click Command Prompt and select Run as administrator.
3. Type cd C:\lmi\x64 and press Enter. The following directory is opened: C:\lmi\x64.
4. Type logmein install -port xxxx and press Enter.
   Tip: XXXX should be replaced with the port of your choice.

You should see a message that install was successful. Close the command prompt window and click LogMeIn Control Panel on the message that appears. Follow the steps to assign the computer to your account. Contact support if you are not comfortable performing the command line install or if it does not resolve the issue.