HELP FILE

How to Open the Windows Task Manager on the Host Computer (Ctrl-Alt-Del)

    During a remote session, the Ctrl-Alt-Del key combination entered on the client will only be registered by the client.

    This feature is not available during a view-only Monitor Host Screen session.

    Windows only Available on Windows hosts only.

    • On the Remote Control toolbar, click Options > Ctrl-Alt-Del button.

      Result: The Windows Task Manager opens on the host computer.

    Tip: You can also use a hotkey to send the Ctrl-Alt-Del command to the host. The default is Ctrl-Alt-Insert. To change the hotkey, open the host preferences and go to General > Remote Control > Interaction and select a key combination from the Ctrl-Alt-Del hotkey combination drop-down list.

    The Ctrl+Alt+Delete command is not sent. What can I do?

    Symptom

    When logging into a Windows host, you click the Ctrl+Alt+Delete icon on the remote control toolbar, but the command is not sent.

    Cause

    The most likely cause is that ESET's HIPS software on the host is blocking the host from sending the command.

    Resolution

    In ESET, change the HIPS rule settings to add exceptions for the host software. Follow the instructions on the ESET support site.

    Article last updated: 3 October, 2022