HELP FILE

How to Manage Incoming Alerts on a Phone or Tablet

    Use the Alert Viewer to view and acknowledge triggered alerts.

    Who can use this feature? The Alerts feature is available for the following:
    Basic/Plus/Premier Subscription Modular Subscription User Permissions
    • Premier
    • Automation
    • Insight
    • Alert Management
    Important: To manage alerts with the app, you must enable the Alert Viewer in the settings. Tap to bring up the settings screen and select Enable Alert Viewer.
    Note: When unacknowledged alerts are present, the Alert Viewer is enabled by default.
    1. Open the app.
    2. Tap or swipe left to access the Alert Viewer.

      Result: The latest 100 alerts are shown. You can show up to 200 at a time.

    3. Tap an alert to see its details.

      For each alert, you can perform the following actions:

      Option Description
      Remote control the computer that triggered the alert.
      Start the File Manager for the computer that triggered the alert.
      Acknowledge the alert.
    Article last updated: 27 September, 2022