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How to Manage Incoming Alerts on a Phone or Tablet

Use the Alert Viewer to view and acknowledge triggered alerts.

Before you begin:
Who can use this feature? The Alerts feature is available for the following:
Basic/Plus/Premier Subscription Modular Subscription User Permissions
  • Premier
  • Automation
  • Insight
  • Alert Management
Important: To manage alerts with the app, you must enable the Alert Viewer in the settings. Tap to bring up the settings screen and select Enable Alert Viewer.
Note: When unacknowledged alerts are present, the Alert Viewer is enabled by default.
  1. Open the app.
  2. Tap or swipe left to access the Alert Viewer.

    Result: The latest 100 alerts are shown. You can show up to 200 at a time.

  3. Tap an alert to see its details.
    For each alert, you can perform the following actions:
    Option Description
    Remote control the computer that triggered the alert.
    Start the File Manager for the computer that triggered the alert.
    Acknowledge the alert.
Article last updated: 27 September, 2022