HELP FILE

How do I resolve 'Error 1331' when attempting to log in?

    Symptom

    When connecting to a host computer, you receive: Error (login): logon failure: account currently disabled. (1331)

    Cause

    This indicates that the Windows profile has been disabled for the username you are attempting to login with.

    Action / Workaround

    You will need to contact the administrator of the host computer or try using a different username and password. Unfortunately, GoTo support cannot assist with this error.